Administrative Assistant

National PBS; Melbourne; Hybrid; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Birthday Gifted Day Off

Dynamic and Collaborative Culture

Personal Development

Extensive Training and Support

Competitive Salary

Job summary

National Positive Behaviour Support in Moonee Ponds, Victoria, is seeking an Administration Assistant to join a dynamic team. The role supports therapists, clients, and internal operations, with flexible hours for full-time or part-time work.

You will manage referrals, intakes, invoicing, and general office duties, while engaging with NDIS processes. Strong organisational and communication skills, and a proactive approach, are essential for success.

Qualifications

• 2-3 years of administrative experience preferred.
• NDIS knowledge is a bonus but not essential.
• NDIS Workers Screening must be completed before commencing.

Responsibilities

• Coordinate referrals and intakes to ensure smooth onboarding.
• Liaise with therapists and provide admin support to the team.
• Manage office supplies and general administrative tasks.
• Raise invoices and assist with billing and accounts where needed.
• Handle ad-hoc duties as required.
• Liaise with NDIS providers and plan managers to maintain alignment.
• Collaborate with managers to drive efficiency and outcomes.

Skills

Customer service

Communication

Organisation

Teamwork

Tools

MS Office

Job description

Join Our Team at National Positive Behaviour Support – Moonee Ponds, Victoria

Are you ready for a career that makes a difference in a vibrant, fun, and supportive environment? At National Positive Behaviour Support (PBS), we’re all about making meaningful changes – not just in the lives of our clients, but also in the lives of our team members! Join us in a role that combines personal fulfillment, professional growth, and a positive, collaborative team culture. We are looking for a dedicated and enthusiastic Administration Assistant to be a part of our mission – whether full-time or part-time.

About Us:

National PBS is a leading force in Positive Behaviour Support, and we’re recognised as the benchmark in the industry. Our team of expert Behaviour Support Practitioners and AHPRA-Provisional & Registered Psychologists work together to create real, positive changes for our clients and their families. We’re looking for someone who’s ready to be a part of something extraordinary, where you can contribute, grow, and thrive!

If you’re looking for a workplace that values your growth, supports your development, and is all about positive vibes, National PBS is the place for you!

Our Culture:

• Supportive and Positive – Experience a workplace where the joy is real, and the culture is uplifting!
• Collaborative Team Spirit – We’re all about helping each other out, sharing ideas, and having fun while doing it.
• Growth and Fulfillment – We value personal growth and career development – let’s achieve greatness together!

About You:

• Curious and Open-Minded – You’re always eager to learn and ask questions.
• Relationship Builder – You’re a natural at building trust and long-lasting connections.
• Organised and Detail-Oriented: – You don’t miss a beat – everything is in its place.
• Team Player- You’re at your best when working alongside a motivated team, even under pressure.
• Excellent Communicator – Your communication skills turn complex challenges into simple solutions.
• Adaptable and Creative- Quick on your feet with a can-do attitude – no challenge is too big!
• Tech-Savvy – You’re proficient in Xero, Excel, and Word, and you pick up new systems quickly.

Your Responsibilities:

• Coordinate Referrals & Intakes: Set up new clients and make sure everything runs smoothly.
• Liaise with Therapists: Offer top-notch support to our team and clients.
• Manage Office Supplies: Keep everything running like clockwork!
• Raise Invoices & Assist with Billing: Help with accounts receivable and ensure everything is in order.
• Ad-hoc Duties: No two days are the same – be ready for variety!
• Liaise with NDIS Providers & Plan Managers to make sure we’re all aligned.
• Work Closely with Managers: Help drive efficiency and contribute to the team’s success.

Perks and Benefits:

• Birthday Gifted Day Off: Celebrate your special day on behalf of the Company!
• Dynamic and Collaborative Culture: Thrive in a high-energy, positive team environment.
• Personal Development: Enjoy ongoing growth opportunities to advance your career.
• Extensive Training and Support: Get all the tools and resources you need to succeed.
• Competitive Salary: Earn between $60,000 – $70,000 per year (plus superannuation), with plenty of room to grow.

Role Requirements:

• 2-3 years of administrative experience (NDIS knowledge is a bonus but not essential).
• Must complete a NDIS Workers Screening before commencing in the Role.
• Exceptional customer service and rapport-building skills.
• Strong written and verbal communication abilities.
• Attention to detail, strong organisational skills, and the ability to juggle multiple tasks.
• Analytical thinking and process improvement skills.
• Proficiency in MS Office and adaptability to new systems.
• Proactive, autonomous, and ready to be a team player.

National Positive Behaviour Support is committed to improving the quality of lives of our clients and their families.

We are a progressive company seeking practitioners throughout Victoria.

By ticking this box, I consent to National PBS using this information to contact me and that the information provided is accurate and true.