Administration & Transfers

Propel Funeral Partners Limited; Douglas Shire; On-site; AUD 45,000 - 55,000; Full time

Job summary

Propel Funeral Partners Limited is seeking a compassionate team member to support families and their beloved pets in a pet crematorium environment. The role blends customer care, administration, and hands-on operational work to ensure respectful and smooth processing.

Responsibilities include handling inquiries with empathy, data entry, records management, and assisting crematorium workflows while maintaining a clean, professional environment. Must be able to lift and drive as needed.

Qualifications

• Ability to work independently and as part of a team.
• High attention to detail and organisational skills.
• Comfortable working in an environment handling deceased pets.
• Ability to handle sensitive situations with compassion and professionalism.
• Excellent communication and customer service skills.
• Physically fit with ability to lift and move items as required.

Responsibilities

• Learn the process from end to end.
• Answer telephone calls and emails with clear empathic communication.
• Build rapport and professional relationships with stakeholders.
• Handle deceased pets in a caring, professional manner.
• Perform data entry and records management using computer technology.
• Support crematorium and workflow.
• Maintain a clean, professional and respectful environment.

Skills

Customer service

Empathy

Communications

Data entry

Teamwork

Attention to detail

Physical fitness

Driver's license

Job description

This is a varied position combining customer care, administration, and hands on operational work. A role where profound connections and exceptional customer service truly matter.

Key responsibilities

• Learn the process from end to end
• Answer telephone calls and emails with clear empathic communication
• Build rapport and professional relationships with stakeholders
• Handle deceased pets in a caring professional manner
• Perform data entry and records management using computer technology
• Support crematorium and workflow
• Maintain a clean professional and respectful environment

About you

• Ability to work both independently and part of a team
• High attention to detail and organisational skills
• Comfortable working in an environment handling deceased pets
• Ability to handle sensitive situations with compassion and professionalism
• Excellent communication and customer service skills
• Physically fit with ability to lift
• Current driving licence with ability to drive on a regular basis
• Meaningful work supporting families and their beloved pets during difficult life moments