Administration Support Officer

NSW Trustee and Guardian; Sydney; Hybrid; AUD 78,000 - 85,000; Full time

Benefits offered by this job

Flexible work options

Leave options up to 24 days per year

Career development

Fitness Passport

Employee assistance program

Annual flu vaccinations

Job summary

NSW Trustee and Guardian is seeking an Administration Support Officer for the Customer Foundation to assist with onboarding and delivering high‑quality financial management services. You will manage emails, maintain records, update customer information and make outbound phone enquiries to customers and stakeholders.

Based in Parramatta with flexible hybrid arrangements, the role offers 35 hours per week, Clerk Grade 1/2, and a base salary of AUD 78,000 to 84,799 per annum plus superannuation and

Qualifications

• Strong commitment to high‑quality customer service and positive outcomes.
• Excellent organisational skills to manage competing priorities.
• Clear written and verbal communication across diverse people.
• Sound problem‑solving skills and ability to escalate when needed.
• Technological comfort with learning new systems and maintaining records.

Responsibilities

• Manage emails and maintain records for customers.
• Update customer information and systems accurately.
• Make outbound phone enquiries to customers and stakeholders.

Skills

Customer service

Organizational skills

Written & verbal communication

Problem solving

Attention to detail

Team collaboration

Job description

Administration Support Officer - Customer Foundation - NSW Trustee and Guardian

1x Ongoing vacancy and 1x Temporary vacancy up to 6 months. 35 hours per week.

Location: Parramatta. Flexible and hybrid working options available.

Clerk Grade: 1/2. Base salary $78,000 to $84,799 per annum, plus superannuation, plus leave loading.

About Us

At NSW Trustee and Guardian our purpose is to support the rights, welfare, and interests of the people of NSW. The agency supports the NSW Trustee, the Public Guardian and the Commissioner of Dormant Funds to carry out their statutory functions. We do this by providing a range of customer-centred services, including Will-making, trustee, financial management and guardianship services, including some for the state’s most vulnerable people.

We support over 50,000 customers annually and manage almost seven billion dollars in customer assets. A NSW government agency within the Communities and Justice Portfolio, our services help support and protect people at critical moments in their lives.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

About the team

NSW Trustee and Guardian can be appointed by a court or tribunal to manage a person’s finances and legal affairs if their decision‑making ability is impaired due to disability, age, mental illness or injury. Our Estate Management teams deliver high quality financial management services to customers through our Foundation team, Proactive Customer Management team and Customer Independence and Support team.

The Customer Foundation Team is responsible for the high‑quality onboarding of new customers where a financial management order has been made. The team works with the customer and important people in their life to ensure NSW Trustee and Guardian has a good understanding of the customer’s financial situation, financial decisions that may need to be made and how they can be supported into the future.

About the role

As an Administration Support Officer, you will provide administrative support to help deliver quality financial management services to customers. Working as part of a supportive team, you will assist with a range of tasks including managing emails, maintaining records, updating customer information, and making outbound phone enquiries to customers and stakeholders. This is a great opportunity for someone looking to build their administration and customer service skills in a meaningful public sector environment where the work you do helps support some of the most vulnerable people in the community.

Applications are encouraged from candidates who can demonstrate the following skills, knowledge and experience:

• A strong commitment to providing high‑quality customer service and supporting positive outcomes for customers and stakeholders.
• Excellent organisational skills with the ability to manage competing priorities and complete administrative tasks accurately and efficiently.
• Strong written and verbal communication skills, with the ability to interact professionally and sensitively with a diverse range of people.
• Sound problem‑solving skills and the ability to identify issues, seek information and elevate complex matters when required.
• Confidence using technology and learning new systems, with strong attention to detail when maintaining records and processing information.
• A reliable and proactive approach to work, with a willingness to learn, adapt and contribute positively to a team environment

If this sounds like you, we would love to hear from you.

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work‑life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

Offers of employment will be subject to reference checks and relevant clearances.

A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.

Thank you for your interest in this role. We look forward to receiving your application.