Administration & Customer Support Officer (Hybrid)

NSW Trustee and Guardian; City of Parramatta; Hybrid; AUD 78,000 - 85,000; Full time

Benefits offered by this job

Flexible hybrid work

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Job summary

NSW Trustee and Guardian in Parramatta is seeking an Administration Support Officer to join the Customer Foundation team. You will provide administrative support, manage emails, records, update customer information, and make outbound calls to customers and stakeholders.

This 35-hour per week role offers hybrid working options and is available as an ongoing or temporary contract up to six months, with a base salary of AU$78,000 to AU$84,799 plus superannuation and leave loading.

Qualifications

• Strong commitment to delivering high-quality customer service.
• Excellent organisational and prioritisation abilities.
• Strong written and verbal communication with diverse people.
• Good problem-solving and escalation when needed.
• Comfort with technology and learning new systems.
• Reliable, proactive and team-oriented.

Responsibilities

• Provide administrative support to deliver financial management services to customers.
• Manage emails, maintain records and update customer information.
• Make outbound phone enquiries to customers and stakeholders.
• Assist with onboarding of new customers and information collection.

Skills

Customer service

Organisational skills

Communication skills

Problem solving

Technology literacy

Reliability

Job description

NSW Trustee and Guardian in Parramatta is seeking an Administration Support Officer to join the Customer Foundation team. You will provide administrative support, manage emails, records, update customer information, and make outbound calls to customers and stakeholders.

This 35-hour per week role offers hybrid working options and is available as an ongoing or temporary contract up to six months, with a base salary of AU$78,000 to AU$84,799 plus superannuation and leave loading.