ADMINISTRATION OFFICER - URGENT CARE CENTRE

Portland District Health; Portland; On-site; AUD 35,000 - 45,000; Part time

Job summary

Portland District Health is seeking an Administration Officer to support the Urgent Care Centre. The role is fixed term and part time, with 48 hours per fortnight and rostered evening shifts from 15:15 to 23:15, including potential job share arrangements.

Based in Portland, you will coordinate with nurses, doctors and the Health Information team to ensure smooth administrative operations and continuity of care during staff absences. A proactive, patient‑focussed approach is essential.

Qualifications

• Experience in providing quality customer service in reception/frontline role.
• Demonstrated computer literacy with accurate data entry.
• Demonstrated capacity to follow procedures, manage time and organise workload efficiently.
• Willingness to learn and be receptive to feedback.
• Ability to work positively and constructively with staff from a variety of professional backgrounds.

Responsibilities

• Liaise with nurses, doctors and Health Information team to support safe patient care.
• Provide administrative support within the Urgent Care Centre and ward operations.
• Be available to provide additional coverage during staff leave, including annual leave and other unplanned leave.

Skills

Customer service

Reception/frontline

Data entry

Time management

Adaptability

Team collaboration

Job description

ADMINISTRATION OFFICER - URGENT CARE CENTRE

Fixed Term Part Time – 48 hours per fortnight

Available from 23rd November 2026 to 14th March 2027

We are seeking a motivated and organised Administration Officer to work in the Urgent Care Centre.

The position involves rostered evening shifts 15:15pm to 23:15pm. Job share arrangements will also be considered.

As part of the role the successful applicant/s will be required to be available to provide additional coverage during periods of staff leave, including annual leave and other unplanned leave, to help ensure continuity of administrative support within the ward.

You will liaise closely with nurses, doctors, and the Health Information team; contributing to an informed and safe healthcare journey for each patient.

About you:

• Experience in providing quality customer service in reception/frontline role
• Demonstrated computer literacy with accurate data entry
• Demonstrated capacity to follow procedures, manage time and organise workload efficiently
• Willingness to learn and be receptive to feedback
• Ability to work positively and constructively with staff from a variety of professional backgrounds
• Previous experience working in the health industry - desirable

About us:

Portland District Health (PDH) provides an integrated health service for the community. The hospital was established in 1856 on the current site and now provides a comprehensive range of services that include:

• Hospital based Medical and Surgical services, Medical Imaging (Radiology), Pharmacy and Pathology
• A 24/7 Urgent Care Centre for emergency treatment
• Residential aged care for 30 residents at Harbourside Lodge
• An extensive range of primary and community services for the local community

PDH delivers services from a single campus, employs around 470 staff with an FTE of approximately 290, and has an active volunteer workforce. The People and Culture Unit sits within the Corporate Services Directorate, with other Units including Finance, Building Services, Food Services, Environmental Services, Executive Support, Administration and Health Information.

Additional Benefits:

• Salary Packaging
• Ongoing training and professional development opportunities
• Social Club
• Free parking
• Portland Leisure & Aquatic Centre corporate rates
• Flexible working conditions
• Employee Assistance program
• Relocation assistance available – conditions apply

The Region – Glenelg Shire:

Appreciate the beautiful surroundings of the Glenelg Shire, trek the Great South West Walk, Bridgewater Bay’s rugged coastline, or explore Budj Bim (a World Heritage site) and Mount Richmond National Park.

Affordable coastal, rural and low density urban housing, a choice or private and public primary and secondary school makes Portland an ideal place to work, live and raise a family. To find out more about Portland visit the Glenelg Shire and I Am Portland websites.

Portland District Health encourage and welcome applications from First Nation People, people with disability, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and mature age people.