Administration Officer ICT and Media

Mallee District Aboriginal Services; Swan Hill; Sur place; AUD 60 000 - 75 000; Plein temps

Résumé du poste

Mallee District Aboriginal Services in Swan Hill, VIC, seeks an Administration Officer ICT & Media to provide first-level technology support across Swan Hill and outreach locations. You will assist with onboarding, ICT asset maintenance and media coordination.

The role combines tech and administrative duties, with travel to Mildura and outreach sites. A relevant IT qualification and strong customer service are valued assets.

Qualifications

• Experience providing first-level IT or service desk support.
• Knowledge of Microsoft 365, Windows devices and office technology.
• Strong organisation and administration skills.
• Excellent customer service and the ability to explain technology clearly.
• Ability to work independently and manage priorities.
• Desirable: information technology qualification or admin/media coordination experience.

Responsabilités

• Provide first level ICT support for Microsoft 365, Windows devices, mobiles, printers and meeting room technology.
• Log, triage and resolve ICT requests, escalating complex issues as needed.
• Support the Media team with project tracking, approvals, documentation and deadlines.
• Liaise with staff, managers and external providers to support ICT and media activities.
• Collaborate with Mildura ICT and Media teams.

Connaissances

IT support

Customer service

Administration

Communication

Independent worker

Formation

Information Technology qualification

Outils

Microsoft 365

Windows devices

Mobile devices

Office technology

Description du poste

Mallee District Aboriginal Services - Swan Hill VIC

Mallee District Aboriginal Services (MDAS) is a proud Aboriginal Community Controlled Health Organisation (ACCHO) committed to healing, supporting, serving and protecting Aboriginal communities across the Mallee region. Guided by our Elders and grounded by Our Lore, MDAS exists to strengthen the resilience, independence and wellbeing of our Mob. We walk alongside individuals and families through every stage of life - caring, empowering, educating and advocating so people can be their very best selves. Our programs span across health, wellbeing, family services, community support and culture. With deep community roots and strong regional presence, MDAS is moving confidently towards becoming a sector leading ACCHO known for its cultural authority and practical life-changing outcomes.

About the role

Be the frontline ICT support person for our Swan Hill team while also supporting local media coordination and administration.

We're looking for an organised and approachable Administration Officer ICT & Media to provide first level technology support to MDAS staff across Swan Hill and surrounding outreach locations.

ICT support is the primary focus of this role, including troubleshooting everyday technology issues, setting up equipment, supporting staff onboarding and maintaining ICT assets. You'll also provide administrative and coordination support to the MDAS Media team for regional projects, approvals, records and media assets.

This role is ideal for someone who enjoys solving problems, supporting people and working across both technology and administration.

This will be offered as a full time, fixed term contract for a term of 3 years and is based at our Swan Hill office location, with travel to Mildura and outreach sites.

Key Responsibilities

• Provide first level ICT support for Microsoft 365, Windows devices, mobiles, printers and meeting room technology,
• Log, triage and resolve ICT requests, escalating more complex issues to the Mildura ICT team,
• Support the Media team with project tracking, approvals, documentation and deadlines,
• Liaise with staff, managers and external providers to support ICT and media activities,
• Work collaboratively with the Mildura-based ICT and Media teams.

Skills, Knowledge and Experience

• Practical experience providing first-level IT or service desk support,
• Confidence supporting Microsoft 365, Windows devices, mobile devices and office technology,
• Strong organisation, attention to detail and administration skills,
• Excellent customer service and the ability to explain technology clearly and patiently,
• The ability to work independently, manage competing priorities and know when to elevate,
• A qualification in Information Technology is desirable. Qualifications or demonstrated experience in administration, records management or media coordination will also be well regarded.

Other Requirements

• Current National Police Check.
• Current Employee Working with Children Check
• Current Driver's Licence

MDAS strongly encourages applications from Aboriginal and Torres Strait Islander peoples.