Administration Officer - Compliance & Amenity

Council Jobs; Melbourne; Hybrid; AUD 76,000 - 80,000; Full time

Benefits offered by this job

Hybrid work options

Salary packaging

Flexible work options

Job summary

Kingston City Council is seeking an Administration Officer to join the Compliance & Amenity team in Cheltenham, Melbourne. You will support the department with customer‑centric service and efficient information flow across the organisation.

The role includes entering service requests in Pathway, maintaining records in Content Manager, processing permits, bookings, and communications. A background in administration and strong communication skills are essential.

Qualifications

• Background or qualification in administration.
• Experience using Pathway and Content Management systems.
• Excellent communication and time management skills.

Responsibilities

• Ensure a customer-centric service across the organisation.
• Coordinate information into and out of the department with all levels.
• Provide admin support: word processing, filing, records, registrations, permits.
• Enter service requests in Pathway and route urgent cases to staff.
• Maintain electronic records in Content Manager.

Skills

Customer relationship management

Communication

Time management

Administration

Education

Administration qualification

Tools

Pathway

Content Management System

Job description

Administration Officer - Compliance & Amenity

Job Task Analysis - Compliance & Amenity Administration

• Step into a rewarding role with us and make a difference with the Business Support team
• Permanent Full-time position
• Hybrid work options available
• Band 4 - $76,383 - $79,788 per annum plus superannuation (dependent on experience)
• Cheltenham location onsite parking and close to public transportation

About the role

We are seeking an Administration Officer to join the Business Support team working with the Compliance and Amenity Department.

Reporting to the Business Support Coordinator, your role is to:

• Be an integral part of the Compliance and Amenity Department with the primary function to ensure a customer centric service is provided to all community members and staff within the Organisation.
• Ensure accurate and timely coordination of information into and out of the department, as the position works with employees at all levels across Council.
• Provide administrative support to the department as a whole, including the word processing, filing and maintenance of records, processing registrations and renewals, issuing of permits, bookings and distribution of correspondence to the department
• Input accurate records of customer service requests electronically using Council database system (currently Pathway) – this includes the allocation of requests to areas and in urgent/emergency cases, direct to an area Officer for immediate action
• Maintain accurate electronic records using Council’s records management system (currently HPE Content Manager)

Your Skills and Experience

We are looking for someone with:

• Background or qualification in administration
• Experience using a customer relation management system, use of Pathway and Content Management would be desirable
• Have excellent communication and time management skills

The right candidate will be able to demonstrate the City of Kingston’s values of

We make a difference We show care and respect We take pride in our work We are better together

To be considered for this role, applicants must have the legal right to work in Australia.

For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager.

About Kingston

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

Why you’ll love working for us?

• Hybrid work options – average 2 days working from home (or pro rata)
• Flexible Work Options, including remote and work flexible work hours
• Learning and development opportunities through professional development programs
• Access to accrued day off every four weeks (Full-time employees only)
• Salary Packaging
• Purchase leave options
• Study/development assistance
• Discounted gym memberships
• 16 weeks paid parental leave for both primary and partner carers
• Employee Assistance Programs (EAP)
• Close to Public transport
• Free Onsite parking

For further information visit our website Join our team - City of Kingston

Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.

We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages.

Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.