Administration Officer - Compliance & Amenity

Kingston City Council; Melbourne; Hybrid; AUD 76,000 - 80,000; Full time

Benefits offered by this job

Hybrid work options

Flexible work options

Learning & development programs

Salary packaging

Purchase leave options

Career development opportunities

Study assistance

Discounted gym memberships

Parental leave 16 weeks

Employee assistance program

Social club events

Close to public transport

Free onsite parking

Job summary

Kingston City Council is seeking an Administration Officer to join the Business Support team within the Compliance and Amenity Department. The role focuses on accurate information flow, records management, and timely processing of registrations, permits, and requests.

You will support the department with document handling, data entry in Pathway, and electronic records in the Content Management system, contributing to a customer-centric service across the Council.

Qualifications

• Background or qualification in administration.
• Experience using a customer relation management system; Pathway and Content Management would be desirable.
• Excellent communication and time management skills.

Responsibilities

• Coordinate information across the Compliance and Amenity Department to ensure customer-centric service.
• Provide administrative support: word processing, filing, records maintenance, registrations and renewals, permit issuance, bookings, and correspondence distribution.
• Record customer service requests electronically in Pathway and route urgent cases appropriately.
• Maintain electronic records in the Content Management system.
• Support department-wide tasks and cross-team collaboration.

Skills

Administration

CRM experience

Time management

Education

Administrative qualification

Tools

Pathway

Content Management

Job description

Job Task Analysis - Compliance & Amenity Administration

• Step into a rewarding role with us and make a difference with the Business Support team
• Permanent Full-time position
• Hybrid work options available
• Band 4 - $76,383 - $79,788 per annum plus superannuation (dependent on experience)
• Cheltenham location onsite parking and close to public transportation

About The Role

We are seeking an Administration Officer to join the Business Support team working with the Compliance and Amenity Department.

Reporting to the Business Support Coordinator, your role is to:

• Be an integral part of the Compliance and Amenity Department with the primary function to ensure a customer centric service is provided to all community members and staff within the Organisation.
• Ensure accurate and timely coordination of information into and out of the department, as the position works with employees at all levels across Council.
• Provide administrative support to the department as a whole, including the word processing, filing and maintenance of records, processing registrations and renewals, issuing of permits, bookings and distribution of correspondence to the department.
• Input accurate records of customer service requests electronically using Council database system (currently Pathway) – this includes the allocation of requests to areas and in urgent\/emergency cases, direct to an area Officer for immediate action.
• Maintain accurate electronic records using Council’s records management system (currently HPE Content Manager).

Your Skills And Experience

We are looking for someone with:

• Background or qualification in administration
• Experience using a customer relation management system, use of Pathway and Content Management would be desirable
• Have excellent communication and time management skills.

The right candidate will be able to demonstrate the City of Kingston’s values of

We make a difference We show care and respect We take pride in our work We are better together

Don’t meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application.

About Kingston

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children’s services, sport and recreation, health, parks and gardens, planning, arts and management.

Why you’ll love working for us?

At Kingston Council, We Believe In Fostering An Inclusive Workplace Where Everyone Feels Valued. We Support Diversity And Encourage Applications From Persons Of All Backgrounds. Here Are Some Reasons Why You Might Love Working With Us

• Hybrid work options – average 2 days working from home (or pro rata)
• Flexible Work Options, including remote and work flexible work hours
• Learning and development opportunities through professional development programs
• Access to accrued day off every four weeks (Full-time employees only)
• Salary Packaging
• Purchase leave options
• Career development opportunities,
• Study/development assistance
• Discounted gym memberships
• 16 weeks paid parental leave for both primary and partner carers
• Employee Assistance Programs (EAP)
• Social club events
• Close to Public transport
• Free Onsite parking

For further information visit our website Join our team - City of Kingston

Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.

We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages.

Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.

To be considered for this role, applicants must have the legal right to work in Australia.

For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at [e-mail]