Administration Officer (Aboriginal/Torres Strait Islander Identified)

Aboriginal Legal Service; Parramatta; On-site; AUD 74,000 - 91,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Annual leave loading 17.5%

Career and professional development

Job summary

Aboriginal Legal Service (ALS) in Parramatta is seeking an administrative support officer to provide frontline reception, manage client records, and assist with preparing legal documents for solicitors. You will liaise with court staff and other professionals to ensure matters progress smoothly.

The role is an Aboriginal/Torres Strait Islander identified position, offering a 12-month fixed-term contract with a fixed pay of AU$82,532, plus salary packaging and leave loading, to support mob with

Qualifications

• Aboriginal and/or Torres Strait Islander identification is required or capacity to obtain it.
• Experience with client administration and reception duties.
• Ability to prepare legal documents and liaise with solicitors.

Responsibilities

• Maintain accurate client records and manage file opening, closing, and archiving.
• Provide frontline reception and phone duties during office hours.
• Deliver high-level admin and secretarial support, including preparing legal documents.
• Liaise with solicitors, court staff, DCJ, and other professionals to support client matters.
• Assist clients with referrals and uphold professional office standards.

Skills

Computer skills

Phone etiquette

Organization

Confidentiality

Communication skills

Typing

Problem-solving

Tools

Word

Excel

Access

Outlook

Job description

Job: 1701922 | Full-Time | Fixed-Term (12 months) | Parramatta, NSW| $82,532 (Fixed Pay)

This is an Aboriginal/Torres Strait Islander identified position which is a genuine occupational qualification and is authorised under section 14(d) of the Anti-Discrimination Act 1977.

The Aboriginal Legal Service (ALS) was established in a critical act of self-determination over 50 years ago as part of the Aboriginal rights protest movement. We provide high-quality, culturally safe legal and support services for Aboriginal and Torres Strait Islander people throughout NSW and the ACT, and fight for social justice and equity for our communities.

Your Impact:

You’ll play a key role in delivering high-quality legal support for mob. By coordinating files, managing schedules, and supporting solicitors, you’ll help keep the practice running seamlessly. Your work will ensure culturally respectful, professional support for clients, families, and community, where every detail contributes to stronger futures. Each day, you will:

• Maintain accurate client records and manage file opening, closing, and archiving.
• Provide frontline support through reception and phone duties during office hours.
• Deliver high-level admin and secretarial support, including preparing legal documents.
• Liaise with solicitors, court staff, DCJ, and other professionals to support client matters.
• Assist clients with referrals and uphold timely, professional office standards.
• Work respectfully with mob for mob, follow ALS policies and collaborate effectively with the team.

Your Story & Strengths:

With respect and pride, you’ll walk alongside community, with a deep understanding of cultural, social, and historical needs. You’re committed to standing up for justice, supporting mob with care, and helping reduce cultural load and bring these values and strengths:

• Be a proud Aboriginal and/or Torres Strait Islander person, recognised and accepted by your community.
• Strong cultural knowledge, respect for mob, and ability to work in culturally safe ways.
• Commitment to social justice and supporting advocacy for mob.
• Strong computer skills (Word, Excel, Access, Outlook) and confident typing ability.
• Excellent phone manner, communication skills, and ability to engage respectfully with clients.
• Strong organisation, time management, confidentiality, and ability to work independently or in a team.
• Problem-solving skills, with bonus value from experience in ACCOs or legal practice.

Our Journey Together

At ALS, you can discover a fulfilling career that truly makes an impact in the community. We also offer our staff a range of generous benefits including:

• Not-for-profit salary packaging to reduce your tax burden, which means you get to keep more of your hard-earned money in your pocket.
• Annual leave loading of 17.5%, ensuring that you are rewarded for your time off and can enjoy a well-deserved break.
• Career and professional development opportunities.

Caring for Community & You

To protect the communities we serve, we are committed to upholding the highest standards of safe recruitment practices. Therefore, it is essential that candidates either possess or have the capacity to obtain a current and valid Working with Children (NSW) check for this role.

ALS is committed to equal opportunity and cultural safety in recruitment for all candidates.

If you identify as a person with a disability and need any adjustments or support throughout the recruitment process, please contact our Talent Team at ******@alsnswact.org.au - we will work with you to ensure an accessible and supportive experience.

Additional information

• Be the support mob need and make a lasting impact for future generations!
• Keep our office running through admin, client support and more.
• $82,532 + super + salary packaging & leave loading!