Administration Officer

DCC Industry Group; Toowoomba Regional; Hybrid; AUD 59,000 - 72,000; Full time

Benefits offered by this job

Superannuation

Full-time role

Collaborative admin team

Relationship building with clients and

Opportunity to contribute ideas

Job summary

Be the welcoming first point of contact for visitors and callers at DCC Industry Group in Toowoomba region, ensuring a smooth reception and running of office operations.

You will support the on-site Allied Health team, coordinate appointments and intake enquiries, and liaise with clients, families and providers in a warm, professional manner. A current driver’s license and relevant screenings are required.

Qualifications

• Proven reception or administration experience and strong customer service focus.
• Excellent communication with clients, families, visitors and colleagues.
• Organised, detail‑oriented and able to manage competing priorities.
• Initiative to resolve issues and improve processes.
• Confident with Microsoft 365; Canva, Employment Hero or booking systems are advantageous.

Responsibilities

• Welcome visitors, respond to calls and enquiries, and keep reception area organised.
• Coordinate appointments, intake enquiries and general administration.
• Support Allied Health Professionals with schedules and client communications.
• Liaise with clients, families, providers and stakeholders in a warm, professional manner.
• Process invoices and payments in line with DCC procedures.
• Manage office supplies, mail, deliveries and meeting rooms.
• Maintain accurate records and handle sensitive information with care.
• Assist with onboarding, meetings and administration improvements.

Skills

Reception experience

Customer service

Communication

Organisation

Attention to detail

Initiative

Microsoft 365

Canva

Employment Hero

Appointment booking systems

Tools

Microsoft 365

Canva

Employment Hero

Appointment booking systems

Job description

About the role

Be the welcoming first point of contact for the people who visit and contact DCC. In this varied role, you’ll keep reception and office operations running smoothly while providing administration support to our on-site Allied Health team and services across the organisation. Working with leadership and broader team, you will:

• Welcome visitors, respond to calls and enquiries, and maintain an organised reception area.
• Coordinate appointments, bookings, intake enquiries and general administration.
• Support Allied Health Professionals with schedules and client communication.
• Liaise with clients, families, providers and other stakeholders in a warm, professional manner.
• Process invoices and payments in line with DCC procedures.
• Manage office supplies, mail, deliveries and meeting rooms.
• Maintain accurate records and handle sensitive information with care.
• Help with onboarding, meetings, events and improvements to administration processes.

About you

You bring reception or administration experience and a genuine commitment to excellent customer service. You’re organised, approachable and able to manage competing requests while remaining calm and attentive to detail.
You'll also have strong communication skills, confidence using Microsoft 365, and the initiative to solve everyday administrative issues. Experience in healthcare, allied health or community services would be highly regarded.
The role requires a current Australian driver’s licence. You’ll also need to hold, or be willing to obtain, the relevant screening checks and First Aid and CPR certifications.

What’s on Offer

• $65,000 per annum plus superannuation.
• Full-time hours in a varied role supporting reception, office operations and Allied Health services.
• A supportive administration team you can collaborate with and learn from.
• The opportunity to build relationships with clients, families and colleagues across DCC.
• A chance to contribute ideas that improve how we support the people who use our services.

Qualifications/Requirements

• Proven reception or administration experience and a strong customer service focus. Experience in healthcare, community services or allied health would be highly regarded.
• A welcoming, professional approach and the ability to communicate well with clients, families, visitors and colleagues.
• Strong organisation and attention to detail, with the ability to manage competing priorities and remain calm when things get busy.
• Initiative to resolve administrative issues and suggest better ways of working.
• The flexibility to work independently and support different teams across DCC.
• Sound judgement when handling confidential information, along with a commitment to safeguarding, privacy and workplace safety.
• Confidence using Microsoft 365. Experience with Canva, Employment Hero or appointment booking systems would be an advantage.
• Current National Police Check or willingness to obtain
• Current Australian Driver License (Provisional Green or Open)
• Current Working with Children Check (Blue Card) or willingness to obtain
• Current NDIS Worker Screening Check (Yellow Card) or willingness to obtain
• Nationally recognised First Aid and CPR Certifications or willingness to obtain
• LCS2 check or willingness to obtain

About DCC:

At DCC Industry Group, we're committed to creating meaningful opportunities that empower individuals, strengthen families, and build thriving communities. As a proudly Indigenous-led organisation and NDIS-registered provider, we deliver person-centred services across Youth & Communities, Foster and Kinship Care, Workforce, Allied Health, and Disability Services.

Guided by our values of Respect, Justice, Equality, Humility and Courage, we work alongside individuals, families and communities to deliver culturally responsive, evidence-based support that creates lasting outcomes.

When you join DCC, you'll become part of a growing organisation where collaboration, innovation and genuine purpose come together to make a real difference in communities across Queensland.

We are proud to be an Indigenous-led organisation, and we value diversity and are committed to providing a safe, inclusive, and culturally respectful workplace for all. We have zero tolerance for discrimination and uphold the highest standards of child safeguarding in line with the Child Safe Organisations Act 2024 (Qld).

We welcome candidates from all cultural backgrounds, abilities, genders, and identities who share our commitment to child safety, cultural safety, and the wellbeing of children and young people.