Administration Officer

the original; Muswellbrook; On-site; AUD 68,000 - 72,000; Full time

Benefits offered by this job

Training Courses

Professional Development

Flexible work arrangements (Flexi)

Gym membership discount

Job summary

Muswellbrook Shire Council is seeking an Administration Officer to provide high-level administrative support, improve processes, and deliver exceptional service to the community. You will support a Council business unit and assist across Council as required.

Key duties include frontline customer service, word processing, data entry, records management, and assisting with meetings and reports. A Certificate III in Business Administration and a current Class C driver's licence are required.

Qualifications

• Certificate III Business Administration or equivalent qualifications or experience.
• Advanced competence in the use of Microsoft Office Software.
• Class C Drivers Licence.

Responsibilities

• Provide the highest level of frontline customer service to the community, ensuring that complaints, enquiries and service requests are recorded, referred for action by appropriate staff and followed up where required
• Provide reliable administrative support to technical and professional staff such as word processing, desktop publishing, data input, preparation of correspondence, and compilation of professional business documents
• Maintain and ensure accuracy of systems, registers and databases
• Compile data, prepare and distribute reports to meet statutory requirements
• Provide administrative support to Council, Committee and other meetings including agendas, notices, and minutes
• Proactively provide input into the development, implementation, monitoring and continual improvement of processes and service delivery
• Ensure that Privacy and Confidentiality are maintained by supervising access to any Council related records or documents in accordance with the relevant legislation
• Work autonomously and within a team to deliver marketing, promotional, business development and Strategy and Engagement projects
• Assist with Customer Experience Officer duties as required

Skills

Customer service

Data entry

Education

Certificate III Business Administration

Tools

Microsoft Office

Job description

About the position

The Administration Officer position provides the highest level of administrative support to ensure effective business processes, continuous improvement and exceptional internal and external customer service. This position is deployed within a dedicated Council business unit but will also provide administrative support across Council as required.

Key Responsibilities

• Provide the highest level of frontline customer service to the community, ensuring that complaints, enquiries and service requests are recorded, referred for action by appropriate staff and followed up where required
• Provide reliable administrative support to technical and professional staff such as word processing, desktop publishing, data input, preparation of correspondence, and compilation of professional business documents
• Maintain and ensure accuracy of systems, registers and databases
• Compile data, prepare and distribute reports to meet statutory requirements
• Provide administrative support to Council, Committee and other meetings including agendas, notices, and minutes
• Proactively provide input into the development, implementation, monitoring and continual improvement of processes and service delivery
• Ensure that Privacy and Confidentiality are maintained by supervising access to any Council related records or documents in accordance with the relevant legislation
• Work autonomously and within a team to deliver marketing, promotional, business development and Strategy and Engagement projects
• Assist with Customer Experience Officer duties as required

Read the Position Description and learn more about this exciting opportunity.

About you

• Certificate III Business Administration or other equivalent qualifications or experience
• Advanced competence in the use of Microsoft Office Software
• Class C Drivers Licence

What we offer

• Permanent, full time, 35 hours per week
• Salary from $67,674 to $71,720 per year (depending on qualifications, skills and experience) plus 12% superannuation
• Training Courses + Professional Development
• Flexible work arrangements with access to Indoor Accrued Time (Flexi)
• 40% discount on yearly Aquatic and Fitness Centre membership for staff and families at local facility (conditions apply)
• Access to EAP program for employees and their immediate family

About Muswellbrook

Muswellbrook Shire Council is a progressive local government area, located under two hours from Newcastle and Tamworth and three hours from Sydney, in the beautiful Upper Hunter Valley.

The Shire has a long history in energy generation and is one of the largest coal mining areas in Australia. As we move towards a Net Zero economy, we are at the centre of renewable energy transition and innovation.

Working at Muswellbrook Shire Council, you will be part of driving change to create a bright and prosperous future for our community, in a location which has plentiful opportunities and an enviable lifestyle.

It is a great place to grow your career and be part of something bigger – we have space for you.

The Welcome Experience

The Welcome Experience in Muswellbrook connects you and your family with local people and local resources to help you settle in and feel at home in your new community faster. Learn more at The Welcome Experience : Muswellbrook Shire Council (nsw.gov.au)

Applications close on 15 November 2026 at 11:59pm.