Administration Officer

Hunter New England Local Health District; Gunnedah; On-site; AUD 78,000 - 80,000; Full time

Benefits offered by this job

Salary packaging

Accommodation support (up to 12 weeks)

Fitness Passport

Job summary

Hunter New England Local Health District is seeking an Administration Officer at Gunnedah District Hospital to provide high-quality administrative and customer service support. You will work with staff, patients and stakeholders to ensure efficient administrative services across the facility.

The role emphasizes records management, front-dline inquiries, scheduling, data entry and contributing to service improvements within a rural health setting.

Qualifications

• Relevant high level administration qualifications and/or equivalent experience.
• Demonstrated knowledge and experience of medical typing or typing in administration settings.

Responsibilities

• Maintaining accurate electronic and paper-based records in accordance with policies.
• Managing incoming/outgoing mail and distributing correspondence.
• Monitoring shared email inboxes and addressing enquiries.
• Receiving/directing telephone calls and providing high-quality customer service.
• Scheduling appointments and meetings and maintaining calendars.
• Performing data entry and updating databases.
• Processing EFTPOS payments and related tasks.
• Providing administrative support for admissions and day surgery processes.
• Liaising with patients, staff, managers and external stakeholders.
• Supporting projects and continuous improvement initiatives.
• Undertaking other administrative duties as required.

Skills

Collaborative

Organised

Customer-focused

Adaptable

Professional

Proactive

Education

High-level administration qualifications or equivalent experience

Tools

Typing (medical)

Job description

Employment Type: Permanent Full Time. Position Classification: Administration Officer Level 4. Remuneration: $78,183.85 - $79,973.57 Per Annum + Super + Salary Packaging. Hours Per Week: 38. Requisition ID: REQ693331. Location: Gunnedah District Hospital. Closing Date: Wednesday 23 September 2026.

Make a difference close to home

Gunnedah Hospital is a district hospital within Hunter New England Local Health District (HNELHD), providing essential healthcare services to the Gunnedah community and surrounding rural areas of north-west NSW.

Operating 24 hours a day, Gunnedah Hospital provides a broad range of inpatient, outpatient, emergency, maternity and allied health services. Our Administration team plays an important role in supporting the delivery of safe, efficient and patient-focused healthcare across the facility.

About The Role

As an Administration Officer, you will provide high-quality administrative and customer service support across Gunnedah District Health Service. You will work collaboratively with a diverse range of staff, patients, managers and external stakeholders to ensure administrative services are delivered efficiently and effectively.

Your Responsibilities Will Include

• Maintaining accurate electronic and paper-based records in accordance with organisational policies and procedures.
• Managing incoming and outgoing mail and distributing correspondence appropriately.
• Monitoring and responding to shared email inboxes, ensuring enquiries are actioned or escalated in a timely manner.
• Receiving and directing telephone calls, responding to enquiries and providing high-quality customer service.
• Scheduling appointments and meetings and maintaining calendars as required.
• Performing data entry and updating information within relevant databases and information systems.
• Processing EFTPOS payments and completing associated administrative tasks.
• Providing administrative support for admissions and day surgery processes in accordance with facility procedures.
• Liaising with patients, staff, managers and external stakeholders in a professional and respectful manner.
• Supporting projects, service improvement activities and other team initiatives.
• Contributing to continuous improvement and the achievement of team objectives.
• Undertaking other administrative duties appropriate to the classification level.

About You

We are seeking someone who is professional, approachable and committed to providing excellent service to our patients, visitors and colleagues.

You Will Ideally Be

• Collaborative – you enjoy working as part of a team and building positive relationships with others.
• Organised and reliable – you can manage competing priorities, meet deadlines and maintain accuracy.
• Customer-focused – you are committed to providing a high standard of service to patients, staff and stakeholders.
• Adaptable – you are comfortable responding to changing priorities and workplace demands.
• Professional and approachable – you communicate effectively and treat others with respect.
• Proactive and solutions-focused – you look for ways to improve processes and contribute positively to the workplace.

Essential Criteria

• Relevant high level administration qualifications and/or equivalent experience, maintaining accuracy
• Demonstrated knowledge and experience of medical/typing

About The Team

At Gunnedah Hospital, we are committed to supporting our staff to succeed. You will receive a comprehensive induction and training program, including both face-to-face and online learning.

Further training and education opportunities will be provided as required and, where possible, in response to your professional development interests.

Working in a rural health service provides a unique opportunity to make a meaningful contribution to your local community while developing a broad range of skills and experience.

You will become part of a supportive team where your contribution matters and where you can build strong professional relationships across the hospital and wider health service.

Accommodation support may be available for up to 12 weeks, subject to availability and individual circumstances.

Why join Hunter New England Health?

• Be part of one of the largest and most diverse Local Health Districts in NSW
• Influence digital solutions that directly support patient care and clinical outcomes
• Salary packaging options
• Work collaboratively with passionate clinicians and digital health professionals
• Enjoy career development opportunities within NSW Health
• Make a real difference across a large, complex health service
• Fitness Passport for you and your family

What You'll Be Doing

Provide an efficient and effective administrative/clerical service to support the portfolios within the Nursing and Midwifery Directorate.

For role related queries or questions contact Renee Fleming on [e-mail].

Information For Applicants

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging

Salary Packaging is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via [e-mail] or 1300 40 25 23.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact [e-mail] for confidential support to ensure an equitable, barrier-free application process.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.