Administration Officer

RAQ; Cairns Regional; On-site; AUD 63,000 - 77,000; Part time

Benefits offered by this job

Work-Life Balance

Salary packaging up to $15,900 p.a.

Additional paid leave around Christmas

Annual leave loading

Paid study leave (up to 2 weeks per yr

Generous parental leave

Wellbeing support (Telus Health EAP)

Job summary

Relationships Australia Queensland (RAQ) invites applications for a permanent, part-time Administrative Officer role at our Cairns venue. You will manage reception, coordinate diary entries and counselling rooms, and maintain client records using the CIS.

The position requires strong communication, attention to detail, and the ability to multitask in a dynamic environment. You will handle invoicing, banking, and a web-based petty cash system while ensuring policy compliance and assisting with

Qualifications

• Experience in an administrative role and in providing face-to-face, email and telephone customer service.
• Experience handling challenging customer interactions professionally.
• Demonstrated effective time management and organisational skills.
• Ability to multitask and work independently.

Responsibilities

• Manage the venue reception area with high-level customer service.
• Provide diary management and coordination of counselling rooms; maintain client records in CIS.
• Process financial transactions, invoicing and banking; manage a web-based petty cash system.
• Ensure compliance with policies and assist with debt management and financial reporting.
• Undertake additional duties as directed by the reporting manager.

Skills

Strong communication

Attention to detail

Multitasking

Time management

Job description

At Relationships Australia Queensland (RAQ), we are proud to be Queensland’s leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the skills and resilience to navigate life’s challenges.

Our work promotes care and safety, embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships, mental health, and social connection.

By joining Relationships Australia Queensland, you can be part of a dedicated team making a positive impact on the lives of individuals and communities.

About the role

We are seeking a highly organised and customer-oriented Administrative Officer for a permanent, part-time (9 days/fortnight) role at our Cairns venue. This role offers an exciting opportunity to coordinate and deliver essential administrative activities while providing exceptional service to our clients.

As the face of our organisation, you will manage the venue's reception area, handle administrative support, and ensure smooth operations of our facilities. The ideal candidate will possess strong communication skills, attention to detail, and the ability to multitask in a dynamic environment.

Additionally, you will:

• Manage the venue reception area, ensuring high-level customer service through face-to-face and telephone communication.
• Provide comprehensive administrative support, including diary management, coordination of counselling rooms, and maintaining client records in the Client Information System (CIS).
• Process financial transactions accurately, including invoicing and banking, while managing a web-based petty cash system.
• Ensure compliance with organisational policies and procedures and assist with debt management and financial reporting.
• Undertake additional duties as directed by the reporting manager to support the overall objectives of RAQ.

About you

As our Administration Officer, you will play a key role in supporting day-to-day operations, ensuring efficient office processes, and delivering excellent customer service. You a highly organised and proactive individual who thrives in a dynamic environment. The ideal candidate will have strong attention to detail, excellent communication skills, and the ability to manage multiple tasks with ease. If you are reliable, adaptable, and enjoy working as part of a supportive team, we want to hear from you.

Additionally, you have:

• Experience in an administrative role and in providing face-to-face, email and telephone customer service.
• Experience with managing challenging customer interactions in a professional manner.
• Demonstrated effective time management, attention to detail, prioritising, and organisational skills.
• The ability to multitask and work independently.
• Advanced interpersonal and communication skills, both written and verbal.

We Can Offer You

At RAQ, we believe in supporting our people both inside and outside the workplace. Here’s what you can look forward to as part of our team:

• Work-Life Balance - Enjoy a flexible, supportive culture that empowers you to thrive at work and at home.
• Boost Your Take-Home Pay - Access salary packaging options of up to $15,900 per year, significantly increasing your net income.
• Extra Time Off - Recharge with 3 additional paid leave days over the Christmas period, on top of your standard annual leave.
• Annual Leave Loading - Receive extra pay when you take annual leave-because your downtime matters.
• Study Leave - Pursuing further qualifications? We offer up to 2 weeks of paid study leave each year to support your professional growth.
• Generous Parental Leave - Take the time you need to focus on your family with our paid parental leave program.
• Wellbeing Support - Benefit from medical insurance discounts and free access to our Employee Assistance Program through Telus Health.

Annual salary on offer starts from $70,000 plus superannuation (pro rata for part-time) to be negotiated depending upon qualifications and experience.

We are committed to a culturally safe and respectful workplace, where inclusion is embedded in how we work and support our people. We warmly encourage applications from First Nations peoples and recognise the value of lived experience in delivering meaningful outcomes for the communities we serve.

10 November 2026Cairns Queensland, AustraliaPart TimeAdministration & Office SupportAdministrative Assistants