Administration Officer

Family and Disability Services; Brisbane; On-site; AUD 53,000 - 76,000; Part time

Benefits offered by this job

NFP Salary Packaging

Meals & Entertainment allowance

Professional development

Job summary

UnitingCare Brisbane is seeking an Administration Officer for Lifeline Crisis Support. This permanent part-time role (Wed, Thu, Fri; 22.5 hours) supports the Service Leader with high‑level admin and financial tasks to ensure crisis services run smoothly.

You will maintain records, coordinate meetings, assist with training, and prepare reports using MS Office. The position offers NFP salary packaging and meal/entertainment allowance in addition to standard salary and super.

Qualifications

• Experience in Administration or Business or 2+ years providing admin support to management.
• Current Drivers Licence QLD.
• Working with Children Check - Blue Card.
• Willingness to undergo a criminal history check.

Responsibilities

• Provide high-level administrative support to Lifeline Centre and Service Leader.
• Coordinate meetings, appointments, travel and events.
• Support Crisis Support Worker training coordination.
• Manage records, databases and documentation systems.
• Undertake accounts payable, timekeeping and HR administration tasks.
• Prepare reports, correspondence and presentations using Microsoft Office.
• Liaise with IT, facilities and suppliers; maintain professional environment.

Skills

Administration experience

Microsoft Office

Communication skills

Education

Administration or Business background

2+ years admin support

Tools

Microsoft Office

Job description

Job Title and Location

Administration Officer | Lifeline Crisis Support | Brisbane

Employment Term

Permanent part-time (Wednesday, Thursday & Friday, 22.5 hours per week)

Location

Brisbane

Remuneration

$46.70 + Super + NFP Salary Packaging & $2,650 for meals & entertainment

About UnitingCare

Make a meaningful difference with UnitingCare At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives. As an Administration Officer you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. Let’s make a meaningful difference, together!

Your part in our UnitingCare team

The Administration Officer contributes to the effective operation of the Lifeline Centre by delivering high-quality administrative and financial support to ensure the smooth delivery of crisis support services. This role supports the Service Leader and broader team across a wide range of business functions, ensuring efficient and professional service delivery and is responsible for contributing to the operational objectives of the program. Working within a dynamic environment, you will play a key role in maintaining effective systems, supporting training coordination and providing operational support to ensure the centre functions efficiently.

Key responsibilities

• Provide high-level administrative support to the Lifeline Centre and Service Leader
• Coordinate meetings, appointments, travel and events
• Support Crisis Support Worker training coordination
• Manage records, databases and documentation systems
• Undertake financial and HR administration tasks, including accounts payable and timekeeping systems
• Prepare reports, correspondence and presentations using Microsoft Office
• Liaise with external providers and internal stakeholders (IT, facilities, suppliers)
• Support operational areas including HR, WHS, fleet and digital systems
• Maintain effective administrative processes and a welcoming, professional environment

What makes a difference for us?

• Previous Lifeline crisis support experience
• RTO compliance experience
• Advanced Excel skills
• Effective verbal and written communication skills
• Great time-management skills and an ability to prioritise your workload
• Great attention to detail
• Initiative and problem-solving skills
• Good knowledge and experience with MS Office and Database applications
• Ability to work both autonomously and as part of a team

Qualifications, skills and experience

• Qualifications, skills and experience in Administration or Business or a minimum of 2 years providing administrative support and assistance to management.
• Current Drivers Licence QLD
• Working with Children Check - Blue Card
• Willingness to undergo a criminal history check.

Benefits and Perks

• Flexible work arrangements to support work‑life balance
• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities to challenge yourself, grow and make a meaningful difference
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

Company Culture and Values

The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly UnitingCare is committed to being a Child Safe, Child Friendly organisation and will: provide welcoming, safe and nurturing services for children, implement measures to prevent child abuse and neglect within our services appropriately and immediately address child abuse and neglect if it does occur abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme.

Our approach is simple – everybody is welcome here.

At UnitingCare, diversity is at the core of our who we are, our mission and our values.

We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.

Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety. Commitment to Safeguarding We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.

We’re on a mission to make a meaningful difference every day, working with thousands of Australians to ensure they live life in all its fullness. We want people who are great as individuals, and even better in a team. People who stand up for what is right. Who are open to new ideas. Who champion innovation. Who lead through learning, and lead by example. So, if you’re looking for an opportunity to make a meaningful difference, to grow, thrive and to be rewarded, it’s time you joined our UnitingCare familiy.

We invite you to Introduce Yourself to assist us in finding a position that aligns with your interests and skills. Let's make a meaningful difference, together.