Administration Manager

Bunzl Australasia; City of Melbourne; On-site; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Profit share scheme

Discounted Bunzl products

Travel and accommodation discounts

Study assistance

Job summary

Bunzl Australasia seeks an Administration Manager for Melbourne Cleaning Supplies, overseeing daily admin operations while guiding a small Customer Service team and supporting the Sales Team.

You will ensure efficient office systems, accurate records, and robust reporting, driving workflow improvements across administration and customer-facing processes.

Qualifications

• 3–5 years' experience in administration, office management or a similar role.
• Experience leading a small team.
• Strong customer service and stakeholder management skills.
• Experience supporting sales teams and customer-facing operations.
• Proficient with SAP Business One or SAP ERP.

Responsibilities

• Lead, coach and support two Customer Service Representatives and manage escalated inquiries.
• Admin systems, records and reporting including SAP and Excel.
• Support Sales with quotations, tenders, pricing, proposals and sales reporting.
• Identify and implement improvements across administrative processes.
• Prepare business reports and documentation to support management decisions.

Skills

People leadership

Customer service

Stakeholder management

Process improvement

Data reporting

Tools

SAP Business One

SAP ERP

Microsoft Excel

Job description

Melbourne Cleaning Supplies (MCS) has been providing cleaning products, machinery and practical cleaning solutions to Victorian customers since 1992.

We support customers across government, education, medical and aged care, sport, commercial, industrial and domestic markets and have built a strong reputation for reliable service and industry knowledge.

As part of Bunzl, MCS combines the service and relationships of an established local business with the backing of a global distribution organisation.

YOUR ROLE

As Administration Manager at Melbourne Cleaning Supplies, you'll oversee the day-to-day administrative operations of the business while leading a small Customer Service team and supporting the wider Sales Team.

You'll ensure office systems, customer service processes and business administration run efficiently, while maintaining accurate records, improving workflows and providing reporting and operational support to management.

Key responsibilities will include:

• Lead, coach and support two Customer Service Representatives, managing escalated enquiries and ensuring customer orders are processed accurately and on time.
• Manage business administration, systems, records and reporting, including SAP and Microsoft Excel.
• Support the Sales Team with quotations, tenders, pricing schedules, customer proposals, account information and sales reporting.
• Identify and implement improvements across administrative processes, customer service and operational workflows.
• Prepare business reports, presentations and documentation to support management decision-making and operational planning.

ABOUT YOU

You're an experienced administration or office management professional who enjoys keeping a busy business organised, efficient and customer-focused.

You'll bring strong people leadership skills, excellent attention to detail and the ability to work across administration, customer service and sales support. You'll be confident working with business systems and data, and comfortable identifying opportunities to improve the way things are done.

Ideally, you'll have:

• 3-5 years' experience in administration, office management or a similar operational role.
• Experience leading and developing a small team.
• Strong customer service and stakeholder management skills.
• Experience supporting sales teams and customer-facing operations.
• Strong Microsoft Office skills, particularly Excel for reporting, analysis and spreadsheet management.
• Experience with SAP Business One, SAP ERP or a similar ERP system will be highly regarded.
• Experience within wholesale distribution, FMCG, industrial products or cleaning supplies will also be highly regarded.

BENEFITS

Bunzl offers a broad and flexible range of benefits to our team including profit share scheme for eligible employees, exclusive motor vehicle and health insurance products, travel and accommodation discounts, study assistance, many wellbeing and community programs and access to discounted Bunzl products.

WE BELIEVE

With an entrepreneurial spirit providing endless opportunities, we believe that together we can achieve anything. We believe that through diversity we build strength and stability, and that the safety and security of our employees is not negotiable. Through innovation we find solutions, with an entrepreneurial spirit providing endless opportunities, and we believe that together we can achieve anything. Investing in our local communities is the right thing to do, and here in APAC that investment is creating a sustainable environment for us and those who follow.

WE WELCOME ALL

At Bunzl we believe that through diversity we build strength and support the principle of equality and diversity in employment. We oppose all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company's best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.