Administration, Intake and Data Support Officer

Stride Mental Health; Adelaide; On-site; AUD 30,000 - 42,000; Part time

Benefits offered by this job

Salary packaging options

Meals & entertainment allowance

Leave loading 17.5%

Wellbeing leave day

Leave purchase option

Parental leave support

Training and career development

Job summary

Stride Mental Health in Adelaide is seeking a part-time administrative professional to support reception, bookings and data recording within a GP-integrated mental health service. You will coordinate referrals across multiple practices and help maintain records for reporting and quality care.

The role requires experience in medical administration, knowledge of practice software, and strong organisational skills with sensitivity to people in distress.

Qualifications

• Certificate III or IV in Business Administration or Health Administration (desirable).
• Experience in an administrative or reception role in a medical setting.
• Knowledge of GP practice software and Microsoft Office.
• Strong data entry skills and attention to detail.
• Excellent organisation and ability to multi-task under pressure.
• Effective communication with distressed individuals.
• WWCC and NDIS screening compliance and current driver’s license.

Responsibilities

• Provide reception, booking and administrative support so the team can focus on quality care.
• Coordinate the intake of referrals from the four GP practices and other sources, following the service’s intake procedure.
• Maintain accurate data and records and support activity and PHN reporting.

Skills

Reception & admin skills

Data entry

Communication skills

Microsoft Office

GP practice software knowledge

Education

Certificate III/IV in Business Administration or Health Administration

Tools

Best Practice

Medical Director

Microsoft Office

Job description

About Us

We are leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

About Us

We are leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention. Stride is a name that expresses our ambition - it's a name that's purposeful and shows awareness of the important role we play in the recovery journey. As we embark on our next stage, join us to make a difference. We're here to Stride.

About The Service

The Adelaide Mental Health Multidisciplinary Service (MHMS) is a GP-integrated multidisciplinary service delivered across participating general practices in southern Adelaide for people of all ages experiencing complex mental health conditions and/or suicide distress. Stride is the commissioned service provider, with specialist input from Thorne Harbour Health and Clarity Health Care.

On Offer

• Based in South Adelaide
• Permanent part time working 5 hours per day, 3-4 days per week (for discussion)
• Paying on HPSS SSE Level 8 plus Super
• Salary Packaging options (up to $15,899 tax free!)
• Meals and entertainment allowance of up to $2,650!
• Leave loading at 17.5%
• Stride Rewards - access to discounts from 100s of retailers (fashion, food and fitness)
• One paid wellbeing leave day per year
• Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time)
• Paid parental leave support
• Supportive team environment
• Excellent training and career development

Role Overview

Work within the Adelaide Mental Health Multidisciplinary Service (MHMS) Program, a GP-integrated multidisciplinary service delivered across participating general practices in southern Adelaide for people of all ages experiencing complex mental health conditions and/or suicide distress. Stride is the commissioned service provider, with specialist input from Thorne Harbour Health and Clarity Health Care.

• Provide reception, booking and administrative support so the team can focus on quality care.
• Coordinate the intake of referrals from the four GP practices and other sources, following the service’s intake procedure.
• Maintain accurate data and records and support activity and PHN reporting.

Requirements

• Certificate III or IV in Business Administration, Health Administration or similar (desirable), or equivalent experience.
• Experience in an administrative or reception role in a medical practice or health service.
• Knowledge of GP practice software (e.g. Best Practice, Medical Director) and Microsoft Office.
• Strong data entry skills and attention to detail.
• Excellent organisational skills, with the ability to prioritise, meet deadlines and work well under pressure.
• High-level communication skills and the ability to stay calm, respectful and sensitive with people in distress.
• Ability to work across several sites and systems.
• Understanding of privacy, confidentiality, child safeguarding and mandatory reporting.
• A positive, respectful and inclusive approach.
• Must be eligible to apply/currently hold a WWCC
• Must hold/be willing to apply for NDIS worker screening clearance
• Current driver's license

Stride is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment.

Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.