Administration Coordinator

NAPA Centre Pty Ltd; City of Melbourne; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Wellness vouchers

Employee assistance program

Staff events

Job summary

NAPA Centre Pty Ltd in Forest Hill, Victoria, is seeking a friendly administration coordinator to join our busy paediatric therapy clinic. You will greet families, manage bookings, process payments, and support sessions with a smile.

The role includes rostering, invoicing, handling NDIS claims and patient intake forms, and ensuring paperwork is accurate. We offer a values-driven culture, growth opportunities, and a supportive admin team.

Qualifications

• Admin experience in a reception/scheduling environment.
• Friendly, personable with customers and families.
• Excellent written and verbal communication.
• Excellent attention to detail and accuracy.
• Strong time management and prioritisation skills.
• Ability to work independently and as part of a team; WWCC and NDIS Worker Check required.

Responsibilities

• Greet visitors and create a welcoming first impression.
• Answer and redirect phone calls regarding services.
• Roster and reschedule appointments and sessions.
• Develop rapport with children and families.
• Check in sessions, process invoicing and paperwork.
• Reconcile customer accounts and follow up payments.
• Process NDIS claims and service bookings; manage patient intake forms.

Skills

Receptionist

Scheduling

Communication

Time management

Customer service

Teamwork

Job description

At NAPA Centre, we offer world renown paediatric therapy services that embrace each child’s differences and work with them to overcome their unique challenges. Our allied health professionals develop individualised intensive therapy programs with unique combinations of our wide range of speech, physical, occupational and other innovative therapies. Our Admin are the heroes who greet our kiddos & families, ensure sessions are booked, take payments, follow-up on enquiries and handle a busy front desk, to name a few. If you thrive in a busy environment with a smile and love to be part of a values-driven environment, we want to hear from you!

Before applying, we encourage you to visit our website and learn more about our services, values and culture!

About the role:

We are looking for friendly and experienced administration professional to join our Admin team at our paediatric therapy clinic, located at Forest Hill. We are open to both Full Time and Part Time applications (3days+.) The working day is always occupied, filled with lots of beautiful children and meaningful work. We are a team that delivers on our values; GROW, HOPE, SHARE and LOVE.

In this role you would be responsible for:

• Assisting in greeting all visitors to the therapy clinic creating a great first impression.
• Answering and directing phone calls queries regarding out services.
• Rostering and rescheduling customer meetings and appointments.
• Developing rapport with the children and families to build a relationship of trust and mutual respect.
• Ensuring all daily and intensive therapy appointments are checked in, invoiced and all necessary paperwork correctly processed.
• Reconciliation of customer accounts and payments, including follow up of accounts and collection.
• Processing NDIS Claims and Service Bookings
• Processing Patient Intake Forms and relevant T&Cs.
• Provide input into the development of administrative practices and procedures and find ways to improve processes.
• Other general reports and ad-hoc administrative tasks as assigned

About NAPA Culture and Benefits:

• We have a large genuinely friendly, supportive and highly experienced administration team.
• You will be working in fast-paced clinic with fantastic families.
• The work you do really makes a difference in the lives of little people who are excited to see (and love when you give them stickers)
• We have a National Administration team and are always growing; there are genuine opportunities for career promotion.
• We are a social bunch at NAPA with regular social lunches with the families, after work activities and fun treat days and competitions.
• Clinic Hours are Monday to Friday only Monthly $80 wellness vouchers for each full time employee.
• 24 Hour Employee Assistance Program

About the Successful Candidate:

• Admin experience in a reception/scheduling environment - highly desired
• A friendly, person with the ability to develop positive relationships with our customers as well as our team.
• Excellent communication skills both written and verbal.
• Excellent Attention to Detail
• Superior time management skills and the ability to prioritise competing deadlines
• The ability to work independentlyand as part of a team.
• A valid Working With Children Check WWCC
• A valid NDIS Worker Check
• Applicants need to be ready to interview in person as we have an inclusive, shadowing recruitment process to give you the best chance to see if this role is right.

What can I earn as an Administration Coordinator

At NAPA Centre, we offer world renown paediatric therapy services that embrace each child’s differences and work with them to overcome their unique challenges. Our allied health professionals develop individualised intensive therapy programs with unique combinations of our wide range of speech, physical, occupational and other innovative therapies.

At NAPA Centre, we offer world renown paediatric therapy services that embrace each child’s differences and work with them to overcome their unique challenges. Our allied health professionals develop individualised intensive therapy programs with unique combinations of our wide range of speech, physical, occupational and other innovative therapies.