Admin Manager

NAPA Centre Pty Ltd; City of Melbourne; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Monthly wellness vouchers

24-hour Employee Assistance Program

Birthday gift cards

Career development opportunities

Job summary

NAPA Centre Pty Ltd in Melbourne is seeking an experienced Administration Manager to oversee daily admin operations and lead a regional team. You will ensure efficient processes, accurate billing and scheduling while supporting families and therapists to deliver paediatric therapy services.

Join a friendly, supportive national Admin team with career development opportunities and a Monday–Friday clinic schedule. Relevant checks and NAPA values are required.

Qualifications

• 3+ years in a similar administration management role, preferably in healthcare.
• Proven experience running day-to-day Administration operations and efficient processes.
• Proven experience leading, mentoring, training and developing team members.
• Strong scheduling, billing, payment reconciliation and accounts receivable experience.
• NDIS experience is highly desirable.
• Excellent communication, organisation and time-management with high attention to detail.
• A customer-focused approach building relationships with families, therapists and colleagues.
• Current Working with Children Check, Police Check, CPR and First Aid certificates, and alignment with NAPA values.

Responsibilities

• Take overall responsibility for smooth and efficient running of all Administration operations.
• Lead, mentor and support the Administration team, including rostering and task delegation.
• Oversee weekly scheduling, bookings, rescheduling and proactive filling of cancelled appointments.
• Manage billing, payment reconciliations, accounts receivable and outstanding accounts.
• Oversee NDIS claims, service bookings, patient intake forms and key administration processes.
• Ensure client records and communications are maintained in our system.
• Identify and implement process improvements to increase efficiency and enhance the customer experience.
• Collaborate with therapists and clinic leadership to resolve issues and support therapy delivery.

Skills

Administration management

Scheduling

Billing

NDIS experience

Leadership

Communication

Attention to detail

Customer focus

Job description

You will oversee the day-to-day administration operations of our Forest Hill clinic, working closely with the therapy team to ensure the clinic runs efficiently and families receive a high level of service.

Key responsibilities

• Take overall responsibility for the smooth and efficient running of all Administration operations.
• Lead, mentor and support the Administration team, including rostering and delegation of tasks.
• Oversee weekly scheduling, bookings, rescheduling and proactive filling of cancelled appointments.
• Manage billing, payment reconciliations, accounts receivable and outstanding accounts.
• Oversee NDIS claims, service bookings, patient intake forms and key administration processes.
• Ensure client records, communication and outstanding issues are accurately maintained in our system.
• Identify and implement process improvements to increase efficiency and enhance the customer experience.
• Work closely with therapists and clinic leadership to resolve issues, maximise productivity and support the smooth delivery of therapy services.

About you

• 3+ years' experience in a similar administration management role, preferably in healthcare.
• Proven experience managing day-to-day Administration operations and ensuring efficient and effective administrative processes.
• Proven experience leading, mentoring, training and developing team members.
• Strong experience in scheduling, billing, payment reconciliation and accounts receivable.
• NDIS experience is highly desirable.
• Excellent communication, organisation and time-management skills, with strong attention to detail.
• A customer-focused approach with the ability to build strong relationships with families, therapists and colleagues.
• Current Working with Children Check, Police Check, CPR and First Aid certificates, plus a commitment to NAPA's values of LOVE, HOPE, GROW and SHARE.

About us

At NAPA Centre, we provide world-renowned paediatric therapy services that embrace each child's differences and help them overcome their unique challenges. At NAPA, you'll be part of a genuinely supportive team where the work you do makes a real difference in the lives of children and their families.

• A friendly, supportive and experienced national Administration team.
• Genuine career development and progression opportunities.
• Monday–Friday clinic hours.
• A fun and social culture with team activities, lunches, treat days and competitions.
• Monthly wellness vouchers.
• 24-hour Employee Assistance Program.
• Birthday gift cards.