Administration Assistant (Grade 2), Central Hub, Mental Health, Drug & Alcohol Service

Barwon Health; Australia; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Excellent working conditions

Staff wellbeing program

Professional development opportunities

Salary packaging benefits

Job summary

Barwon Health in Geelong is seeking a part-time Administration/Reception role to be the first point of contact at the MHDAS Geelong Central Hub. You will provide clerical, reception and operational support to clinicians, consumers and families to ensure services run smoothly and respectfully.

The position is a Temporary Fixed Term Part time role until 26 March 2027, with duties including bookings, data entry and delivering high-quality customer service in a busy health setting.

Qualifications

• Experience in administration, reception or customer service (health preferred).
• Strong communication and ability to engage a diverse range of people.
• High level of organisation and attention to detail.
• Ability to work independently and as part of a team in a fast-paced setting.

Responsibilities

• Provide reception, administrative and secretariat support across the Central Hub.
• Deliver high-quality customer service to consumers, families and staff.
• Manage bookings, appointments and data entry with accuracy.
• Support clinical teams through effective coordination and communication.
• Maintain confidential records and ensure compliance with processes.
• Contribute to a positive, professional and team-oriented environment.

Skills

Administration

Reception

Customer Service

Teamwork

Communication

Tools

Microsoft Office

Job description

• Be the first point of contact at MHDAS Geelong Central Hub
• Customer Service and administrative role
• Temporary Fixed Term Part time position until 26/03/2027

About the role

The Central Hub Administration team at Barwon Health provides essential clerical, reception and operational support to Mental Health, Drugs and Alcohol Services (MHDAS). Based in Geelong, this role supports clinicians and consumers by ensuring services run smoothly, efficiently and respectfully. Working within a busy and dynamic environment, you will play a key role in supporting people accessing mental health and AOD services, helping to create a welcoming, organised and responsive service for consumers and their families.

Key Responsibilities

• Provide reception, administrative and secretariat support across the Central Hub
• Deliver high-quality customer service to consumers, families and staff
• Manage bookings, appointments and data entry with accuracy and attention to detail
• Support clinical teams through effective coordination and communication
• Maintain confidential records and ensure compliance with organisational processes
• Contribute to a positive, professional and team-oriented environment

What We Are Looking For

• Previous experience in administration, reception or customer service (health preferred)
• Strong communication skills and ability to engage with a diverse range of people
• High level of organisation, time management and attention to detail
• Ability to work both independently and as part of a team in a fast-paced setting
• Confidence using computer systems and managing multiple tasks
• A compassionate, respectful and professional approach to supporting consumers

Position Description

Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.

Barwon Health staff benefits

• Excellent working conditions and a strong sense of job satisfaction
• A vibrant staff wellbeing program and access to our 24/6 Employee Assistance Program
• Extensive professional development opportunities
• Attractive salary packaging benefits
• Living expenses capped at $9,010
• Meals and entertainment capped at $2,650

Diversity and Inclusion

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.

Child Safety

We are strongly committed to the safety and wellbeing of all children and young people.

Click here for further information on the Victorian Government’s Child Safe Standards : About Child Safe Standards | Victorian Government (www.vic.gov.au)

Additional information

If you need adjustments to participate in the recruitment process, please contact us at [emailprotected]

All appointments are subject to

• Satisfactory Police Record Check
• Immunisation Status Clearance
• Working with Children Check (if applicable)