Administration assistant

Lady and the Hair; Melton; On-site; AUD 43,000 - 65,000; Part time

Benefits offered by this job

Above-award wages

Supportive and welcoming team

Ongoing training and development

Staff discounts on products and خدمات

Job summary

Lady and the Hair in Melton is seeking an organised Administration Assistant for a maternity leave contract. This part-time role supports the salon team with general administration, data entry and front desk tasks while assisting the Director with day-to-day tasks.

You will help keep the business organised behind the scenes, manage emails, ordering, and reporting, and contribute to a smooth running of operations and customer service during a busy period.

Qualifications

• Experience in administration, reception, customer service, retail or hospitality is highly regarded, but training can be provided.
• Ability to stay highly organised and follow systems and processes.
• Comfort with learning and using AI tools to improve efficiency.

Responsibilities

• General administration and data entry across multiple systems.
• Support front desk during busy periods and handle enquiries.
• Manage emails and routine correspondence.
• Order salon supplies, stationery and stock.
• Assist the Director with day-to-day administrative tasks.
• Prepare reports and assist with staff paperwork and leave requests.
• Organise team lunches, meetings and training days.
• Support promotions, campaigns and basic marketing tasks as needed.
• Maintain stock lists and update product information across systems.
• Utilise Phorest and other platforms; adapt to new software and AI tools.

Skills

Organised

Communication skills

Computer literacy

Data entry

Multi-tasking

Attention to detail

Tools

Phorest

Website platforms

MS Office/Google Workspace

ChatGPT

Job description

Administration Assistant (Maternity Leave Contract)

Lady and the Hair | Melton

Part-Time | Tuesday to Friday

Are you organised, reliable and love keeping things running smoothly?

We’re looking for an Administration Assistant to join our growing team to cover a maternity leave position.

This is a varied role where no two days are the same. You’ll support our salon team with general administration, assist the Director with day-to-day tasks and help keep our business organised behind the scenes.

This role is perfect for someone who enjoys variety. While administration will be your main focus, you’ll also support our front desk, assist our salon team and help ensure the day-to-day operations of the business run smoothly. You’ll be someone who enjoys jumping in wherever you’re needed and takes pride in getting things done.

If you’re someone who enjoys being the person everyone relies on, loves ticking tasks off your to-do list and takes pride in staying organised, we’d love to hear from you.

What We Offer

• Above-award wages.
• A supportive and welcoming team.
• Ongoing training and development.
• Staff discounts on products and services.
• Weekly team lunch.
• A varied role where no two days are the same.
• The opportunity to learn new skills and grow professionally.

What You’ll Be Doing

Every day will be different, but your role may include:

• General administration and data entry.
• Assisting our front desk team during busy periods.
• Following up client enquiries and leads.
• Managing emails and general correspondence.
• Ordering salon supplies, refreshments, stationery and stock.
• Assisting the Director with day-to-day administrative tasks.
• Assisting with paying bills and general administration.
• Organising team lunches, meetings and training days.
• Supporting the onboarding of new team members.
• Assisting with annual leave requests and staff paperwork.
• Preparing and sending gift vouchers.
• Replying to online reviews and assisting with client feedback.
• Assisting with client concerns and helping find positive resolutions.
• Keeping our stock lists accurate and up to date.
• Updating products, pricing and inventory across our systems.
• Completing regular stocktakes of hair extensions and salon stock.
• Updating our website, online store and business information.
• Calculating staff commissions and preparing reports.
• Creating and updating simple documents, checklists and business systems.
• Assisting with promotions, salon campaigns and general marketing tasks when required.
• Using a variety of software including Phorest, website platforms, Microsoft Office/Google Workspace and other business systems.
• Using AI tools such as ChatGPT to help complete tasks more efficiently, learn new software, solve problems and improve productivity.
• Learning new technology and systems as our business continues to grow.
• Running errands and completing general tasks that help the business run smoothly.

We’re Looking For Someone Who

Is highly organised and enjoys keeping things in order.

Has excellent communication skills.

Is confident using computers and enjoys learning new software.

Is comfortable working across multiple software platforms.

Is open to learning and using AI tools such as ChatGPT to improve efficiency and complete tasks.

Loves following systems, checklists and processes.

Notices when something needs doing without being asked.

Has strong attention to detail, especially when working with numbers and reports.

Can manage multiple tasks at once and prioritise their workload.

Uses initiative and enjoys solving problems.

Is reliable, trustworthy and professional.

Understands the importance of confidentiality when working with staff and business information.

Has a positive, can-do attitude and enjoys being part of a team.

Previous experience in administration, reception, customer service, retail or hospitality would be highly regarded, but we’re happy to train the right person.