Administration Assistant

austinheal; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Wellness initiatives

Onsite childcare

Mentoring and career development

Job summary

This Administration Assistant position is based at the Olivia Newton-John Cancer Centre in Melbourne, supporting the Wellness Centre and the Wellness and Supportive Care Department. You will handle referrals, patient appointment scheduling, and correspondence to keep clinics running smoothly.

On-site hours are 08:30–16:30 Tuesday to Friday, within a collaborative team delivering patient-centred care and efficient administration across cancer services.

Qualifications

• Experience providing administrative support in a healthcare setting is desirable.
• Strong communication and customer service focus.
• Ability to prioritise, multitask, and work effectively in a busy environment.

Responsibilities

• Provide administrative support to the Wellness Centre and clinical services within Wellness and Supportive Care.
• Maintain accurate registration of referrals and booking of patient appointments.
• Register referrals into hospital systems and prioritise urgent referrals for triage by clinical staff.

Skills

Administration

Customer service

Organisational skills

Communication skills

Scheduling

Job description

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• 32 hours per week (08:30-16:30, Tuesday to Friday)

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About the Cancer Services Division and Wellness and Supportive Care Department

Austin Health is one of the largest cancer service providers in Victoria. A comprehensive range of services is delivered to patients and their families, including medical oncology, clinical haematology, radiation oncology, cancer genetics, palliative care, wellness and supportive care programs, and specialist cancer surgery. These are all provided in an environment that integrates research, teaching and training.

The integrated model of multidisciplinary care within Cancer Services relies on a dynamic, appropriately qualified, and skilled team to support patients in both inpatient and Ambulatory settings, with a key focus on Integrated Wellness and Supportive Care.

The Wellness and Supportive Care administration roles provide an essential service in ensuring the smooth functioning of the Wellness Centre. The ONJ Centre provides an excellent opportunity to support the development of administration staff in enhancing and growing their skills and capability.

About the role

This position is based in the Olivia Newton-John (ONJ) Cancer Centre and will provide administrative support to the Wellness Centre and the clinical services within the Wellness and Supportive Care Department. This role will undertake all administrative tasks related to exercise physiology, psychology, music therapy, and massage, particularly clinical referrals, patient appointment scheduling, and correspondence with patients about their appointments.

The purpose of this role is to support the Wellness Coordinator and ensure all administrative activities of registering, assembling, booking, communicating, and sending documentation are done in a timely, efficient, and effective manner.

A regular day will see you:

• Assist with all administrative support to the clinical services within Wellness and Supportive Care.
• Maintain and ensure appropriate collation of incoming referrals.
• Ensure complete and accurate registration of referrals, including electronic registration into hospital systems.
• Ensure urgent referrals are prioritised for triaging by clinical staff.
• Book and register appointments for patients.

This role will see you being on site from 08:30-16:30, Tuesday to Friday.

About you

As the Administration Assistant, you will have excellent communication skills and a strong commitment to excellence in patient care. You’ll bring energy and drive to your work, and have a keen interest in building rapport with patients and assisting our Wellness teams in delivering patient-centred care.

To be successful in this role, you’ll:

• Be highly organised and have the ability to prioritise work and multi-task in an extremely busy environment.
• Have demonstrated excellence in customer service.
• Work collaboratively as a supportive member in a large and diverse team.
• Have well-developed communication skills including professional telephone technique.
• Have accurate keyboard skills and sound administrative skills

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
• Mentoring and career development opportunities.

Work with us!

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. Austin Health is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Safe Standards.If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager:Fin Ryan, Acting Operations Manager at [e-mail]