Administration/3IC

Treehouse Early Learning Marsden; City of Brisbane; On-site; AUD 60,000 - 85,000; Full time

Job summary

Treehouse Early Learning Marsden is seeking an experienced Administration & 3IC to join our Marsden centre. This full-time role blends dedicated administration time with active involvement on the floor and with children, families and educators.

You will work closely with the Director and leadership team, leading enrolment processes, managing family accounts and CCS administration while supporting educators and maintaining service standards.

Qualifications

• Diploma in Early Childhood Education and Care or higher required.
• Experience in an early childhood service is essential.
• Leadership or senior educator experience preferred.
• Experience with childcare administration, enrolments and family accounts is desirable.
• Solid understanding of CCS administration and NCC/NQS is required.

Responsibilities

• Manage enrolment enquiries, waitlists, tours and family onboarding.
• Oversee family accounts, fees and account enquiries.
• Assist with CCS administration and follow up on outstanding accounts.
• Maintain enrolment and centre records and respond to enquiries.
• Support director and educators with daily operations and policies.

Skills

Administration

Leadership

Customer service

CCS administration

Education

Diploma of Early Childhood Education and Care

Tools

Xplor

Storypark

TANDA

Job description

Treehouse Early Learning Marsden – Marsden QLD

Are you an experienced early childhood professional who loves being organised, supporting families and educators, and being part of the day-to‑day life of a busy centre?

We are looking for a full-time Administration & 3IC to join our team at Treehouse Early Learning Marsden.

This is a unique combined role that offers the best of both worlds - dedicated administration time each day, while still being actively connected to our children, educators and centre operations.

You will work closely with the Director and leadership team and play an important role in helping our service run smoothly, supporting our families and being a reliable point of support for our educators.

Are you an experienced early childhood professional who loves being organised, supporting families and educators, and being part of the day-to‑day life of a busy centre?

We are looking for a full-time Administration & 3IC to join our team at Treehouse Early Learning Marsden.

This is a unique combined role that offers the best of both worlds - dedicated administration time each day, while still being actively connected to our children, educators and centre operations.

You will work closely with the Director and leadership team and play an important role in helping our service run smoothly, supporting our families and being a reliable point of support for our educators.

About the Role

This is a full-time, 5-day-per-week role, working 7.5 hours per day.

Your day will generally include:

• Approximately 4 - 5 hours of administration and operational responsibilities
• Approximately 2.5 - 3.5 hours supporting within the centre and on the floor
• Additional floor support when required based on staffing, ratios and the needs of the service

Because this is an important leadership and operational role, flexibility is essential. You will need to be available to work a range of start and finish times depending on the needs of the centre.

This is not a traditional office-only position. We are looking for someone who enjoys administration but also values being visible, involved and connected with the children, families and educators around them.

What You’ll Be Doing

Your administration responsibilities will include:

• Managing enrolment enquiries, waitlists, tours and family onboarding
• Supporting families with enrolments, bookings and general enquiries
• Managing family accounts, fees and account enquiries
• Assisting with CCS administration
• Following up outstanding accounts where required
• Maintaining accurate enrolment and centre records
• Managing emails, phone enquiries and general correspondence
• Preparing documentation, notices, reports and family communications
• Supporting casual bookings and changes to enrolments
• Assisting with excursions, incursions, events and additional programs
• Supporting the overall organisation and day-to-day administration of the centre

Your leadership and operational responsibilities will include:

• Working closely with and supporting the Director
• Providing day-to-day support and guidance to educators
• Assisting with room movements, staffing, breaks and operational needs
• Supporting educator-to-child ratios across the service
• Acting as a Responsible Person when required
• Supporting educators with professional practice and service expectations
• Helping maintain high standards of supervision, safety and compliance
• Supporting the implementation of policies and procedures
• Assisting with National Quality Framework and regulatory requirements
• Helping solve day-to-day challenges as they arise
• Maintaining positive relationships with children, families and educators
• Stepping onto the floor and supporting rooms when needed

Why You’ll Love Working With Us

At Treehouse Early Learning Marsden, we believe that a strong centre starts with a strong team.

We want our educators and leaders to feel supported, appreciated and genuinely part of the service.

When you join our team, you will have:

• A role where you can make a genuine difference every day
• Dedicated administration time rather than trying to complete everything while on the floor
• The opportunity to be part of the centre leadership team
• Close support and collaboration with the Director
• Opportunities to develop your administration, leadership and operational experience
• The ability to contribute ideas and help improve centre systems and processes
• A workplace where teamwork and communication are valued
• Regular staff celebrations, appreciation events and team-building opportunities
• The chance to build meaningful relationships with our children and families
• A varied role where no two days are exactly the same

We are continually working to create a positive workplace where our team feels recognised for the important work they do.

We want someone who will feel comfortable bringing ideas forward, getting involved and becoming a valued member of our Treehouse community.

Who We’re Looking For

We would love to meet someone who is:

• Organised, confident and proactive
• Approachable and professional
• Friendly and welcoming with families
• Able to build positive relationships with educators
• Comfortable taking initiative and making decisions
• Able to manage competing priorities
• Flexible and willing to help wherever needed
• Calm and solution-focused in a busy environment
• Someone who enjoys being part of a team rather than working separately from it

You will ideally:

• Hold a Diploma of Early Childhood Education and Care or higher
• Have previous experience working in an early childhood service
• Have leadership or senior educator experience
• Have experience with childcare administration, enrolments and family accounts
• Have an understanding of CCS administration
• Have a sound understanding of the National Quality Framework, National Regulations and National Quality Standards
• Have strong computer and communication skills
• Be confident using childcare management systems
• Be available to work 5 days per week
• Have flexible availability across the centre’s operating hours
• Experience using Xplor, TANDA and Storypark preferred but not required

If you are looking for a role where you can grow your leadership experience, use your administration skills and still remain connected to children, families and educators, this could be the perfect next step for you.

We are looking for someone who wants to become part of our team, contribute to our centre and grow with us.