Admin Assistant — Inventory, Claims & Logistics

Inchcape; New South Wales; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Varied role

Career development

Supportive team

Growth opportunities

Industry leader

Job summary

Inchcape in Chullora is seeking an Administration Assistant to support inventory, quality and customer service operations within the AutoNexus Parts team. You will investigate dealership claims, coordinate transport bookings and maintain accurate records across SAP and CRM systems.

The role focuses on problem-solving, data analysis and proactive enquiry resolution in a fast-paced environment with opportunities for growth within a global automotive and logistics organisation.

Qualifications

• Experience in administration, customer service, logistics or inventory environments.
• Strong attention to detail and organisational skills.
• Excellent written and verbal communication skills.
• Experience managing customer enquiries or claims.
• Ability to investigate issues and make fact-based decisions.
• Strong time management and prioritisation skills.
• Experience working with Microsoft Office applications.
• Ability to work independently and in a team.
• Exposure to SAP, CRM or inventory systems is advantageous.
• Exposure to warranty claims or warehouse operations is advantageous.

Responsibilities

• Investigate dealership claims relating to shortages, damages and credit requests.
• Assess claims and make recommendations based on facts and supporting evidence.
• Manage customer enquiries and provide timely resolutions.
• Coordinate transport bookings and logistics requirements.
• Liaise with dealers, suppliers and transport partners.
• Conduct product and dispatch audits to ensure accuracy.
• Review, investigate and resolve AIMS cases.
• Maintain accurate records across SAP, CRM and internal systems.
• Produce reports and update operational data for management.
• Support general administration and operational activities as required.

Skills

Administration experience

Customer service

Logistics

Inventory management

Warranty claims exposure

Tools

SAP

CRM

Inventory management systems

Job description

Inchcape in Chullora is seeking an Administration Assistant to support inventory, quality and customer service operations within the AutoNexus Parts team. You will investigate dealership claims, coordinate transport bookings and maintain accurate records across SAP and CRM systems.

The role focuses on problem-solving, data analysis and proactive enquiry resolution in a fast-paced environment with opportunities for growth within a global automotive and logistics organisation.