Store Manager, Northpark

Singtel; Victoria; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Exclusive retail discounts with Optus

$80 monthly credit and other shopping/

Connected day and enhanced leave

Job summary

Optus, a leading Australian telecommunications provider, is seeking a Store Manager for the Northpark team. You will lead a high‑performing store, coach staff, and foster a customer‑first environment while driving efficient operations and strong customer experiences.

You will steer the team to resolve customer concerns with professionalism, celebrate successes, and collaborate across the wider region to improve outcomes and engagement.

Qualifications

• Experience leading a retail team to deliver exceptional customer experiences.
• Ability to coach, mentor and develop store staff.
• Strong focus on in-store execution and customer-first culture.

Responsibilities

• Lead from the front to build a high-performance culture.
• Coach, mentor and develop your team for exceptional customer experiences.
• Shape a welcoming, inclusive in-store environment for customers and staff.
• Run smooth, efficient store operations and uplift store outcomes.
• Address customer concerns calmly and guide the team through resolution.
• Drive engagement by celebrating wins and setting meaningful goals.

Skills

Inspirational Leadership

Customer-First Approach

Coaching & Development

Calm Under Pressure

Business & Operational Strength

Team Spirit & Adaptability

Job description

Select how often (in days) to receive an alert:

Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions.

We’re searching for an inspiring and people‑focused Store Manager to lead our Northpark team. If you thrive on crafting high‑performing, energised teams, love building meaningful customer connections, and enjoy running a store like it’s your own business, then we’d love to hear from you.

We collaborate with purpose, lift each other up, take accountability, act with integrity, and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships with our customers and with each other. At Optus, you’ll feel connected to what truly matters, build your skills and expand your career growth. And as a store leader, you’ll be the key to success.

Your day to day:

• Lead from the front, creating a positive, high‑performance culture where your team feels supported, motivated and confident to shine every day.
• Coach, mentor and develop your team, building capability and empowering them to deliver exceptional customer experiences, consistently and proudly.
• Shape an energised, inclusive and customer‑first environment, that feels welcoming, genuine and inspiring for both customers and your team.
• Bring Optus’ strategy to life in‑store by running smooth, efficient operations and continuously finding opportunities to uplift outcomes, performance and overall customer experience.
• Address raised customer concerns with calm professionalism, modelling effective de‑escalation and guiding your team in resolving complex or sensitive situations.
• Drive team engagement by celebrating wins, setting meaningful goals, fostering continuous learning, and strengthening collaboration across your store and the wider region.

What makes you perfect for the role?

• Inspirational Leadership: You lead through your actions, beliefs and integrity by motivating those around you, building trust, and bringing your team together to achieve their best.
• Customer‑First Approach: You’re passionate about creating memorable experiences and mentoring your team to put customers at the heart of every decision, interaction and solution.
• Coaching & Development: You know how to coach, upskill and support your people through clear feedback, encouragement and meaningful goal setting, helping them grow with confidence.
• Calm Under Pressure: You stay composed during difficult or reactive situations, model effective de‑escalation, and help your team handle customer challenges with care and professionalism.
• Business & Operational Strength: You understand the drivers of high performance and balance strong people leadership with sound operational judgment to deliver great store results.
• Team Spirit & Adaptability: You foster a workplace where everyone feels included, accountable and supported, staying solutions‑focused when priorities or customer needs shift.

The good stuff…

• Competitive remuneration and exclusive access to unique discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and special shopping discounts with our retail partners.
• Competitive leave policies, including additional 'Connected’ day to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 14 weeks.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [e-mail] or call 1800 309 170.