Act Fire And Rescue Workforce Support Officer Team Leader

Council Jobs; Canberra; On-site; AUD 103,000 - 117,000; Full time

Job summary

ACT Fire And Rescue is seeking a Workforce Support Officer Team Leader in Canberra to lead a small team and oversee remuneration and benefits processes. You will manage rostering using UKG Pro, resolve payroll enquiries, and provide high-quality advice to ACTF&R executives and platoons.

The role emphasizes building internal and external stakeholder relationships, ensuring compliance with legislation and enterprise agreements, and delivering reports, business cases, and briefings.

Qualifications

• Experience in rostering using computer-based programs such as UKG Pro is highly regarded.
• Eligibility requires Australian citizenship, permanent residence or valid work visa.
• Driver’s licence Class C is essential.
• This role does not require a pre-employment medical or a Working with Vulnerable People Check.

Responsibilities

• Lead a small team of two direct reports and oversee remuneration and benefits processes.
• Act as escalation point for payroll discrepancies and complex enquiries.
• Develop reports, business cases and briefings for ACTF&R Executive and management.
• Build internal and external stakeholder relationships and ensure policy compliance.
• Support strategic projects and provide expert guidance during day-time office hours.

Skills

Rostering systems

Payroll support

Team leadership

Stakeholder engagement

Tools

UKG Pro

Job description

Act Fire And Rescue Workforce Support Officer Team Leader

Classification: Administrative Services Officer Class 6
Salary: $102,657 - $116,592 plus superannuation
Position No: 72487
Directorate: Justice and Community Safety
Advertised (Gazettal date): 28 October 2026
Contact Officer: Col O'rourke onCol.O'******@act.gov.auor(02) 6207 8***

Details: The Emergency Services Agency is seeking applications from detail orientated, experienced, and suitable individuals to fill the position of Workforce Support Officer Team Leader.

Reporting to the ACT Fire and Rescue (ACTF&R) HR Commander, the ideal candidate will have demonstrated skills and experience to deliver a number of key ACTF&R people related projects, rostering and pay role functions. This position manages a small team (two direct reports) which have oversight of workforce requirements and undertaking system actions related to remuneration and benefits. You will be the escalation point for complex enquiries and/or payroll discrepancies that will require you to expertly navigate the ACTF&R Enterprise Agreement and associated policy documentation to provide high-quality answers.

A further key component of this role is building strong internal and external stakeholder relationships; you will need to effectively negotiate and reach agreed outcomes in the best interests of ACTF&R and the ESA. This role is also critical to ensure compliance with ACTF&R and ESA Legislative requirements, ACT Government and JACS Directorate policy.

You will also contribute to high-quality reports, business cases and briefings to ensure the team provides expert advice to ACTF&R Executive, Operational Management and Platoons. Additionally, the ideal candidate will be able to assist in identifying opportunities for strategic projects and services to enable and enhance operational response across the ACT F&R. While the operational employees work 24/7,this role (P72487) is day work, office hours only (with flex time or overtime if/when appropriate).

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/Other requirements:

• There are no mandatory compliance or qualification requirements for this position, however, experience in rostering using computer-based programs such as UKG Pro will be highly regarded.
• To be eligible for permanent or temporary employment within the ACT Public Service (ACTPS) you must be an Australian citizen, a permanent resident or hold a valid work visa.
• If an officer no longer holds a visa that permits them to work in Australia, their employment with the ACT Public Service (ACTPS) will be terminated.
• Driver’s licence Class C is essential.
• This position does not require a pre-employment medical
• This position does not require a Working with Vulnerable People Check.

Note: An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months.

Selection may be based on application and referee reports only.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.