Accounts Receivable Officer | Full Time | Brisbane

Followmont Transport Pty Ltd; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flare Benefits Platform

Employee Assistance Program (EAP)

Recognition programs

Job summary

Followmont Transport Pty Ltd is seeking an Accounts Relationship Officer to manage customer accounts, support receivables, and drive effective credit control practices. You will handle a portfolio, allocate payments, and build strong relationships with customers and internal teams.

You will follow SOPs, resolve queries efficiently, and contribute to process improvements while collaborating on wider projects. A customer-centric, solutions-focused mindset is essential for success.

Qualifications

• A solutions-focused approach to investigate and resolve queries.
• Curious mindset with willingness to investigate issues and identify improvement opportunities.
• Strong reconciliation skills and attention to detail.
• Negotiating and influencing skills when working with customers and stakeholders.

Responsibilities

• Manage a portfolio of customer accounts, ensuring accounts are current and reconciled.
• Process and allocate payments received via EFT, credit card and other methods.
• Build strong relationships with customers and internal stakeholders to support timely payment outcomes.
• Follow established SOPs and guidelines while identifying opportunities and customer outcomes.
• Collaborate with the wider team on projects and process improvements.

Job description

Who we are:

At Followmont Transport, we're more than a transport company. We're a family-owned Australian business built on strong relationships, exceptional service and genuine care for our people.

We're committed to creating an environment where our people feel supported, respected and empowered to build long-term careers.

Your new role:

As an Accounts Relationship Officer, you'll play a critical role in managing customer accounts, maintaining positive stakeholder relationships, and supporting Followmont's financial performance through effective accounts receivable and credit control practices.

You will undertake a variety of activities including but not limited to:

• Managing a portfolio of customer accounts, ensuring accounts remain current and reconciled
• Processing and allocating payments received via EFT, credit card and other payment methods
• Building strong relationships with customers and internal stakeholders to support timely payment outcomes
• Follow established SOPs and guidelines while identifying opportunities and customer outcomes
• Collaborate with the wider team on projects, process improvements and other tasks

What's in it for you:

• Own and manage a portfolio of customer accounts
• Access to the Flare Benefits Platform with exclusive discounts and financial wellbeing tools
• Employee Assistance Program (EAP) and wellbeing support services
• Recognition programs that celebrate your contribution and achievements
• A supportive culture where your ideas and initiative are valued

What you will bring:

• A solutions-focused approach with the ability to investigate and resolve queries effectively
• A naturally curious mindset, with a willingness to ask questions, investigate issues and identify opportunities for improvement
• Reconciliation skills
• Negotiating and influencing skills when working with customers & stakeholders
• A collaborative, team-first attitude, with a willingness to contribute to projects, proves improvements and other tasks as they arise

Followmont Transport is an Equal Opportunity Employer committed to creating a safe, inclusive and supportive workplace where our people can thrive. If you're a proactive team player who can confidently manage customer relationships, maintain professionalism in difficult conversations, and contribute positively to the team's success, we want to hear from you.