Accounts Receivable Analyst — Strategic Collections & Disputes

Trainee Hub; Sydney; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Extra days of annual leave

Leadership development programs

LinkedIn Learning

Perkbox discounts

Job summary

CoStar Group, in Sydney, is seeking an Accounts Receivable Analyst to manage disputes, recover aged debt, and support credit policy compliance. You will liaise with internal and external customers, maintain stakeholder relationships, and drive process improvements across AR activities.

The ideal candidate has 5+ years in AR with strong collections experience, knowledge of Mercantile Agents, and a Finance-related degree.

Qualifications

• 5+ years in high-performing AR teams
• Experience in Collections (including legal)
• Knowledge of Mercantile Agents principles
• Demonstrated customer service skills
• Understanding of Australian business structures
• Effective problem solving and decision making
• Strong stakeholder management
• Experience with reporting/analytics (Zuora/Salesforce is a plus)
• Finance-related degree or equivalent

Responsibilities

• Liaise with customers to resolve disputes and recover aged debt.
• Maintain relationships with stakeholders to meet financial objectives.
• Act as escalation point to resolve disputes and protect revenue.
• Provide high level customer service while following AR processes.
• Review accounts and provide resolution recommendations to the manager.
• Minimize bad debt write-offs through sound collections.
• Ensure compliance with credit policies and procedures.
• Assist with product rollouts and system migrations where appropriate.
• Coordinate tracking of customer payments from queries.
• Review accounts at referral stage with Mercantile Agent.
• Liaise with customers and Mercantile Agent on payment terms to minimize overdue debt.
• Monitor accounts via Credit Reporting bureau for high-risk flags.
• Prepare monthly reporting on disputes, bad debt write-offs, and metrics.
• Develop process improvements to maximize efficiencies and improve customer experience.
• Maintain process documentation and communicate changes to stakeholders.

Skills

AR experience

Collections

Dispute resolution

Stakeholder management

Reporting & analytics

Mercantile Agents knowledge

Education

Finance or related business degree

Tertiary qualification in Finance

Tools

Zuora

Salesforce

Job description

CoStar Group, in Sydney, is seeking an Accounts Receivable Analyst to manage disputes, recover aged debt, and support credit policy compliance. You will liaise with internal and external customers, maintain stakeholder relationships, and drive process improvements across AR activities.

The ideal candidate has 5+ years in AR with strong collections experience, knowledge of Mercantile Agents, and a Finance-related degree.