Accountant: Budgets, Payroll & Reporting - Full Time

Cultural Attache', Embassy Of The Sultanate Of Oman; Canberra; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Remote working option within Australia

Career progression

Job summary

Cultural Attache', Embassy Of The Sultanate Of Oman is seeking a Payroll Officer/Payroll Helpdesk to support employees nationwide from Canberra. The role offers APS4-APS6 levels with opportunities to lead, coach and improve payroll processes within a growing team.

You will deliver accurate payroll services, handle enquiries, and support staff with self-service systems. Successful candidates will have payroll experience in a complex organisation, strong stakeholder skills, and the ability to work

Qualifications

• Experience delivering payroll support in a complex organisation.
• Strong customer service and stakeholder engagement skills.
• Attention to detail and accuracy in payroll processing.
• Ability to interpret policies, procedures and employment conditions.
• Strong problem-solving and organisational skills.

Responsibilities

• Provide first-point payroll support to employees and managers.
• Respond to enquiries relating to pay, leave and employment conditions.
• Process payroll transactions and maintain employee records.
• Assist staff with payroll self-service functions and systems.
• Manage helpdesk requests and escalate complex matters where required.
• Contribute to the delivery of accurate, timely and professional payroll services.

Skills

Payroll experience

Customer service

Attention to detail

Policy interpretation

Problem solving

Team collaboration

Stakeholder engagement

Tools

Aurion

Job description

Payroll Officer / Payroll Helpdesk Team (Canberra)

Join a growing payroll team supporting employees across a nationwide organisation.

Your new employer

Join an organisation where the work you do directly supports the delivery of important services nationwide. As part of a growing Payroll Helpdesk team, you'll play a key role in ensuring employees receive accurate, timely payroll support while contributing to an organisation focused on service excellence, integrity and continuous improvement.

Your new role

Whether you're building your payroll career or looking to step into a leadership position, there are opportunities available across APS4, APS5 and APS6 levels.

As an APS4 Payroll Officer, you will:

• Provide first-point payroll support to employees and managers
• Respond to enquiries relating to pay, leave and employment conditions
• Process payroll transactions and maintain employee records
• Assist staff with payroll self-service functions and systems
• Manage helpdesk requests and escalate complex matters where required
• Contribute to the delivery of accurate, timely and professional payroll services

As an APS5 Senior Payroll Officer, you will:

• Manage more complex payroll enquiries and transactions
• Validate payroll calculations and undertake quality assurance activities
• Support and coach junior team members
• Maintain payroll procedures, work instructions and knowledge articles
• Liaise with stakeholders to resolve payroll issues
• Identify opportunities to improve payroll processes and service delivery

As an APS6 Payroll Team Leader, you will:

• Lead the day-to-day operations of the Payroll Helpdesk
• Allocate, monitor and manage team workloads and service delivery
• Oversee complex payroll processing and compliance activities
• Act as the first escalation point for payroll enquiries
• Coach, mentor and develop team members
• Drive process improvements and contribute to operational reporting and planning

What you'll need to succeed

• Must be an Australian citizen

To be successful, you'll bring:

• Previous payroll experience within a complex organisation
• Strong customer service and stakeholder engagement skills
• Attention to detail and a commitment to accuracy
• Ability to interpret policies, procedures and employment conditions
• Strong problem-solving and organisational skills
• Experience using payroll systems, ideally Aurion or a similar HR/payroll platform
• The ability to work collaboratively in a fast-paced environment

For APS5 and APS6 opportunities, experience managing complex payroll matters, coaching staff or leading operational activities will be highly regarded.

What you’ll get in return

• Potential remote working opportunity within Australia
• Attractive salary packages across APS4, APS5 and APS6 classifications
• Ongoing professional development and career progression
• Flexible and supportive team environment
• Opportunity to work with experienced payroll professionals
• Meaningful work supporting employees across a national organisation
• A collaborative workplace culture focused on continuous improvement