Account Strategist, Google Customer Solutions

Google; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Google LLC in Sydney seeks an Account Strategist to drive growth for SMBs through strategic advertising solutions. You will own client relationships, translate business needs into powerful campaigns, and collaborate with cross-functional teams to deliver measurable results.

You will lead efforts to expand Google’s ad solutions, develop digital marketing plans, and provide strategic guidance to clients. The role emphasizes ownership, speed, and delivering exceptional outcomes while supporting

Qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in sales, business development, advertising, account management, marketing, or consulting.
• 2 years of experience working in a complex, matrixed organization.
• 1 year of experience managing digital marketing and advertising campaigns, projects, and relationships with customers or agencies.
• Experience utilizing AI productivity tools to solve complex, multi-layered problems and streamline business or development workflows.

Responsibilities

• Manage a portfolio of medium size businesses by understanding growth drivers, identifying opportunity for growth, managing risks and creating plans for achievement.
• Collaborate within the sales team, align workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while delivering outstanding customer experience.
• Improve customer relationships and share performance-enhancing suggestions. Conduct outbound calls to establish relationships and work with existing clients to generate growth and improved client success.
• Identify key client stakeholders to support Customer Business Objectives and annual digital marketing plans.

Skills

Sales experience

Advertising

Account management

Marketing

Consulting

Matrixed organization experience

Digital marketing campaigns

AI productivity tools

Education

Bachelor's degree or equivalent practical experience

Job description

Account Strategist, Google Customer Solutions

Share Account Strategist, Google Customer Solutions

Google Sydney NSW, Australia

X At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in sales, business development, advertising, account management, marketing, or consulting.

Preferred qualifications:

• 2 years of experience working in a complex, matrixed organization.
• 1 year of experience managing digital marketing and advertising campaigns, projects, and relationships with customers or agencies.

Experience utilizing AI productivity tools to solve complex, multi-layered problems and streamline business or development workflows.

About the job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

As an Account Strategist, you will provide quality client service, research and market analysis. You will anticipate decisions, uncover the business needs of Google's key clients and understand how the range of product offerings can grow their business. You will set the direction and the strategy for how their advertising can reach thousands of users. You will set a strategy for how their products and services can reach users. You will work as part of a team and use your creativity to grow and transform the business. Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities.

The Global Business Organization (GBO) is the engine that powers Google’s full ecosystem of products and services to help customers and partners succeed and grow. GBO includes the commercial arms of Ads sellers, business development teams, and customer services and support, as well as overlay programs that enable coordinated engagement with Google's most complex and important customers and partners.

Responsibilities

Manage a portfolio of medium size businesses by understanding growth drivers, identifying opportunity for growth, managing risks and creating plans for achievement.

Collaborate within the sales team, align workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while delivering outstanding customer experience.

Improve customer relationships and share performance-enhancing suggestions. Conduct outbound calls to establish relationships and work with existing clients to generate growth and improved client success.

Identify key client stakeholders to support Customer Business Objectives and annual digital marketing plans.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.