Account Specialist - Order Management (Maternity Cover)

Grass Valley; Kraków; On-site; AUD 38,000 - 58,000; Full time

Benefits offered by this job

Medicover healthcare

Multisport

Kafeteria

Office in Krakow city center

Job summary

Grass Valley, Krakow office, is hiring an Account Specialist – Order Management to ensure accurate and timely entry, processing, and management of customer orders across an assigned portfolio.

You will coordinate with Sales, Project Management, Finance, and manufacturing to meet customer requirements and keep orders on track. Strong ERP/CRM experience and Excel skills are essential.

Qualifications

• Previous experience in Order Management, Customer Service, Sales Operations, or a similar customer-focused role.
• Experience working with ERP systems; SAP experience is an advantage.
• Experience with CRM systems; Salesforce experience is an advantage.
• Advanced level of English, both written and spoken.
• Strong knowledge of Microsoft Excel and other Microsoft Office applications.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities simultaneously.
• Strong attention to detail and a high level of accuracy.
• Ability to work effectively to deadlines, particularly during month-end periods.
• Strong prioritization and problem-solving skills.
• Ability to work independently, take ownership of assigned responsibilities, and ensure tasks are completed on time.
• Strong communication and collaboration skills, with the ability to work effectively across multiple departments and with customers.

Responsibilities

• Process new customer sales orders in the ERP system, ensuring equipment specifications, order details, and pricing are accurate.
• Manage changes to customer requirements throughout the order lifecycle and inform relevant stakeholders.
• Prepare and send Order Acknowledgements and Shipment Schedule documentation to customers.
• Monitor and follow up daily on all assigned customer orders to ensure timely progress and delivery.
• Coordinate with manufacturing teams in Breda and Montreal to meet customer timelines.
• Communicate order updates and delays to Project Managers, Sales Account Managers, and customers.
• Liaise with Sales and Finance to resolve Credit Holds and other issues delaying fulfillment.
• Respond promptly to internal and external inquiries via email and phone.
• Ensure orders are shipped and invoiced accurately and on time.
• Process RMAs and Credit Notes for returns.
• Maintain accurate order information and documentation throughout the lifecycle.

Skills

Order Management

Customer Service

Sales Operations

Time Management

Attention to Detail

Communication

Tools

SAP

Salesforce

Excel

Job description

The Role

As part of theOperations team, the Account Specialist – Order Managementis responsible fortheaccurateandtimelyentry, processing, and management of customer orders for an assigned customer portfolio.

The role serves as a key link between customers and internal teams, coordinating closely with Sales, Project Management, Finance, and our manufacturing facilities to ensure orders are processed efficiently and delivered in line with customer requirements.

Key Responsibilities

• Process new customer sales orders in the ERP system, ensuring equipment specifications, order details, and pricing areaccurate.

• Manage changes to customer requirements throughout the order lifecycle and ensure all relevant stakeholders are informed.

• Prepare and send Order Acknowledgements and Shipment Schedule documentation to customers.

• Monitor and follow up daily on all assigned customer orders to ensuretimelyprogress and delivery.

• Work closely with our manufacturing teams inBreda and Montrealto ensure orders are delivered within the customer’s requiredtimeframe.

• Communicate order updates, changes, and potential delays to Project Managers, Sales Account Managers, and customers.

• Liaise with Sales and Finance to resolve Credit Holds and other issues that may prevent or delay orderfulfillment.

• Respond promptly and professionally to internal and external customer enquiries via email and telephone.

• Ensure orders are shipped and invoiced accurately andin a timely manner.

• Process RMAs and Credit Notes for customers returning sales equipment.

• Maintainaccurateand up-to-date order information and documentation throughout the order lifecycle.

Qualifications:

• Previousexperience inOrder Management, Customer Service, Sales Operations, or a similar customer-focused role.

• Experience working with ERP systems;SAP experience is an advantage.

• Experience with CRM systems;Salesforce experience is an advantage.

• Advanced level ofEnglish, both written and spoken.

• Strong knowledge ofMicrosoft Excel and other Microsoft Office applications.

• Excellent organizational and time-management skills, with the ability to manage multiple priorities simultaneously.

• Strong attention to detail anda high levelof accuracy.

• Ability to work effectively to deadlines, particularly during month-end periods.

• Strong prioritization and problem-solving skills.

• Ability to work independently, take ownership of assigned responsibilities, and ensure tasks are completed on time.

• Strong communicationand collaboration skills, with the ability to work effectively across multiple departments and with customers.

We offer

• Stable employment and competitive salaryin an energizing and supportive work environment

• Standard working benefits such asMedicover, Multisport &Kafeteria

• Office in Krakow citycenter

• Possibility toparticipateinBiznesLigaleague competition

About Grass Valley

At Grass Valley, we power the moments that bring the world together. From the biggest live sporting events to breaking news and premium entertainment, our technology and our people sit at thecenterof the most demanding media environments on the planet.

We are Team GV - a global team of innovators, operators, builders, problem-solvers, and change agents working across engineering, manufacturing, supply chain, customer success, commercial, and corporate functions. Together, we are leading the evolution of media technology.

With more than 65 years of heritage, Grass Valley combines deepexpertisein high-performance hardware with a rapidly expanding software-defined, cloud-native ecosystem through the GV Media Universe (GVMU). We believe the futureisn’teither/or -it’sthe intelligent integration of purpose-built hardware and modern software platforms that gives our customers the flexibility, scalability, and performance they need to win.

Our culture is grounded in five core values: Team First - Customer Commitment - Play to Win - Grow with Purpose - Integrity Always. We sethigh standards, we own outcomes, and we support one another in delivering impact at global scale.

Ifyou’relooking to do meaningful work, grow your career, and help shape the future of media -there’s a place for you at Grass Valley. At Team GV, youwon’tjust join a company,you’llhelp buildwhat’snext.

This job description is intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.

Grass Valley is an equal opportunity employer and makes employment decisions without regard to gender, marital status, race, religion, colour, age, disability, sexual orientation or protected veteran status.