Account Manager - Regtech

Paysafego; New South Wales; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Laptop provided

Growth opportunities

Job summary

PaySafeGo, an Australian RegTech platform, seeks an experienced Technical Account Manager to represent the company across Australia. You will lead onboarding, integration, and enablement while building lasting relationships with clubs, pubs and casinos.

Your expertise in AML/CTF obligations and gaming systems will help customers maximise value. You will coordinate with Product, Implementation and Support teams, monitor health, and proactively address technical issues.

Qualifications

• : Minimum 5 years in gaming, hospitality or RegTech.
• : Understanding AML/CTF obligations for venues is advantageous.
• : Strong network with decision-makers in clubs, pubs, casinos and industry bodies.
• : Excellent written and verbal presentation skills.
• : Self-motivated with ability to work with cross-functional teams.
• : Experience with gaming systems in Australian venues adds advantage.
• : Ability to build relationships at all staff levels.

Responsibilities

• Serve as the primary technical point of contact for assigned customer accounts.
• Build and maintain strong, long-term relationships with customers and key stakeholders.
• Lead customer onboarding, solution implementation, and technical enablement activities.
• Provide technical guidance and best-practice recommendations to maximise platform value.
• Coordinate with Product, Implementation and Support teams to ensure successful outcomes.
• Monitor customer health, identify opportunities for improvement, and address issues.
• Support customers with solution configuration, integration planning, upgrades, and adoption of new features.
• Assist with technical demonstrations, workshops, and proof-of-concept activities.
• Gather customer feedback and translate business requirements into product enhancements.
• Ensure customers are informed about product updates, regulatory changes, and best practices.
• Contribute to customer retention and long-term success through proactive account management.
• Maintain documentation of engagements, configurations, and implementations.

Skills

Industry experience

Compliance knowledge

Stakeholder management

Presentation skills

Self-starter

Gaming venues knowledge

Job description

Job Description

PaySafeGo is an Australian-developed RegTech platform purpose-built for the gaming and hospitality industry. Designed to simplify AML/CTF compliance, PaySafeGo provides venues with a comprehensive, end-to-end solution for identity verification, transaction monitoring, payout management, and regulatory reporting. With millions of dollars in fines impacting the industry in recent years, we empower clubs, pubs, and casinos to protect their businesses, meet regulatory expectations, and streamline compliance processes — all within a single integrated platform.

The Opportunity

We are seeking an experienced and highly driven Technical Account Manager to represent PaySafeGo across Australia. This role combines technical expertise, customer relationship management, and compliance knowledge to help customers successfully adopt and maximise our compliance platform.

Key Responsibilities

• Serve as the primary technical point of contact for assigned customer accounts.
• Build and maintain strong, long-term relationships with customers and key stakeholders.
• Lead customer onboarding, solution implementation, and technical enablement activities.
• Provide technical guidance and best-practice recommendations to help customers maximise the value of the platform.
• Coordinate with Product, Implementation and Support teams to ensure successful customer outcomes.
• Monitor customer health, identify opportunities for improvement, and proactively address technical or operational issues.
• Support customers with solution configuration, integration planning, upgrades, and adoption of new features.
• Assist with technical demonstrations, workshops, and proof-of-concept activities when required.
• Gather customer feedback and translate business requirements into actionable product enhancement recommendations.
• Ensure customers remain informed about product updates, regulatory changes, and industry best practices.
• Contribute to customer retention, satisfaction, and long-term success through proactive account management.
• Maintain accurate documentation of customer engagements, technical configurations, and implementation activities.

About You

• Industry Experience – Minimum 5 years' experience in gaming, hospitality or RegTech sector.
• Compliance Knowledge – Understanding of AML/CTF obligations for venues (advantageous but not essential).
• Network & Influence – Established relationships with decision-makers in clubs, pubs, casinos, and industry bodies.
• Presentation Skills – Exceptional written, verbal, and presentation skills, with the ability to influence at board level.
• Self-Starter – Able to work independently while collaborating with internal teams for delivery and support.
• Gaming System Knowledge and experience in Gaming venues in Australia are added advantages.
• The personality to build strong relationships with all level of staff at our customer venues

Benefits

• Attractive remuneration (As per the industry standards and based on relevant industry experience)
• The usual tools like a laptop etc.
• An exciting and growing company with lots of opportunity for growth