Account Manager- Mid Market

Med Bridge LLC; Australia; Remote; AUD 90,000 - 135,000; Full time

Job summary

Medbridge is a remote-first SaaS company serving healthcare providers and patients nationwide. We seek an Account Manager to drive revenue by managing strategic mid-market accounts, expanding relationships, and cross-selling our solutions in Private Practice, Hospitals, and Home Health markets.

You will nurture executive relationships, map growth strategies, and collaborate with Product and Strategy teams to identify new use cases.

Qualifications

• 8+ years of Account Management experience for SaaS solutions.
• Experience selling to or working within the healthcare industry, preferably health systems.
• Proven track record of successful customer engagements with VP and Executive level stakeholders.
• Strong foundation for strategic and tactical selling of a solution sale.
• Ability to identify new use cases and collaborate with Product and Strategy teams to define requirements.
• Excellent presentation and negotiation skills.
• Experience using Salesforce, Tableau, Pendo are all preferred.
• Some travel required.

Responsibilities

• Lead retention and expansion efforts while meeting or exceeding quotas.
• Identify key strategic accounts to build growth plans with customers for execution.
• Maintain a deep understanding of the customer business environment and identify how Medbridge can help solve top challenges.
• Nurture executive level relationships and guide executives through decision processes.
• Support a consultative approach with customers to understand organization structure, decision makers, procurement, IT systems, and workflows.
• Deliver Impact Reviews to top accounts and communicate product releases and roadmap items.
• Develop and execute strategies to grow accounts by uncovering new use cases and stakeholders.
• Be effective with time management and focus on renewal and expansion targets.
• Coordinate with internal teams to prioritize strategic activities with key organizations.

Skills

SaaS sales

Executive engagement

Presentation skills

Strategic selling

Tools

Salesforce

Tableau

Pendo

Job description

Job Description

Full-time Description

Join the team shaping the future of healthcare! Medbridge is a dynamic software as a service company working with the country’s largest healthcare providers to build technology solutions helping patients get better faster, while decreasing the overall cost of care.

• 15 years serving Acute, Post-Acute, and Ambulatory settings.
• 4,000+ organizations, 360,000+ healthcare providers, and 15 million patients served annually.
• 9 of the top 10 largest hospitals and health systems, 9 of the top 10 largest private practices, and 6 of the top 10 largest home health agencies run on Medbridge.

Why work at Medbridge?

• We are mission driven. Our mission is clear—we want to help everyone move well, feel well, and live well.
• Medbridge's Educate is built in-house by 600+ named instructors, many of whom wrote the guidelines clinicians already follow.
• Medbridge's Care gives those clinicians home exercise programs, patient education, clinical pathways, remote therapeutic monitoring, and outcomes collection inside the workflows they already use.

Where do we hire?

We are a remote first company and we hire ONLY in the following states: AZ, CO, FL, GA, ID, IL, KS, MA, MI, MN, MO, NH, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI.

Our Sales team is growing and looking for an enthusiastic Account Manager to join us!

Role Description

The Account Manager is responsible for driving revenue growth by managing strategic accounts, long-term client relationships, and developing key new stakeholder relationships. This role will focus on up-selling and cross-selling existing solutions to our Mid Market customers in Private Practice, Hospital/Health Systems, Home Health and other healthcare markets as we grow. Mid Market customers are identified as customers that spend between $5K to $99K in recurring revenue with Medbridge.

Why work at MedBridge?

• We are mission driven . At Medbridge, our mission is clear - we want to help everyone move well, feel well, and live well.
• You’ll make an impact here. 300,000+ clinicians use our products daily, impacting millions of patients. In this role, you help create experiences that impact these important leaders.
• Our customers love Medbridge! We work with 9 of the top 10 Private Practice and hospital systems nationwide, and 6 of the top 10 home health organizations. have a nearly 100% client retention rate and are continuing that work in 2024 and beyond.

In this role you will:

• Lead retention and expansion efforts while meeting or exceeding quotas.
• Identify key strategic accounts to build growth plans with customers for execution.
• Maintain a deep understanding of the customer business environment, and identify and implement ways Medbridge can assist clients in solving its top challenges through use of our solutions.
• Identify key strategic accounts to build growth plans with customers for execution to include:
  • Nurture executive level relationships, and guide executive stakeholders with varying needs through a decision process.
  • Support a consultative approach with customers to understand organizational structure, key decision makers, procurement processes, IT systems, and document workflow.
  • Deliver Impact Reviews to top accounts to review utilization, inform on recent product releases and future roadmap items.
  • Develop & execute strategies to grow accounts by uncovering new use cases and stakeholders.
• Be effective with time management and discerning where to focus efforts that will lead to achieving renewal and expansion targets.
• Lead communication with all internal teams to prioritize activities related to strategic approaches with key organizations.

What you will need to succeed:

• 8+ Years of Account Management Experience for SaaS solutions.
• Experience selling to or working within the healthcare industry, preferably health systems.
• Proven track record of successful customer engagements with VP and Executive level stakeholders.
• A strong foundation for strategic and tactical selling of a solution sale.
• Ability to identify new use cases and collaborate with Product and Strategy teams to define requirements.
• Excellent presentation and negotiation skills.
• Experience using Salesforce, Tableau, Pendo are all preferred.
• Some travel required.

Our Values:

Excellence: A job worth doing is a job worth doing RIGHT.

• We believe that excellence is never an accident. It’s the result of high intention, sincere effort, and intelligent execution.
• We are change-makers who push the boundaries of what is possible, continually reimagining patient care.
• We realize that our work impacts people’s health and demands that we hold ourselves to the highest possible standards.
• We know a good thing when we see it; when exceptional talent comes our way, we hire them and help them grow.
• We understand the value of time, and we give our best effort everyday because we have a day in which to give it.

Fortitude: Our goals are big. Our dedication is bigger.

• We embrace ambitious and challenging projects with confidence in our ability to achieve them together.
• We are courageous as we venture into the unknown.
• We persevere in the face of difficulties.
• We do not let perfection be the enemy of progress; we focus on taking the next best step forward.
• We take ownership of our mistakes and of our successes, and we learn from both.

Service: We work for something more important than ourselves.

• We care deeply about our colleagues, customers, and patients, ensuring our work at Medbridge has a lasting impact.
• We take a multi-disciplinary, data-oriented approach to solving problems.
• We lead with confidence and humility, embracing a servant-leadership mindset as we support and challenge one another to reach our shared goals.
• We know that if we do great work, we help people live healthier lives.

Salary Range: Salary Range: 90k base, OTE: 135K

At Medbridge, salary ranges are assigned to a job based on 3rd party salary benchmark surveys. Individual pay within this range is informed by the candidate's skills, capabilities and experience.

We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, your identity expression, or whatever else makes you unique, if you want to raise the bar and join an amazing team of passionate people, then we'd love to work alongside you at Medbridge.