Account Manager, Enterprise

Sitecore; Sydney; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible hybrid work

Competitive commissions

Job summary

Sitecore in Sydney seeks an Enterprise Account Manager to grow and manage key customer relationships, driving expansion, retention, and revenue growth across existing accounts.

You’ll own strategic accounts, identify opportunities, and collaborate with cross-functional teams to deliver value. The role demands proactive discovery, strong communication, and a track record of exceeding quotas in a SaaS environment.

Qualifications

• Proven history of hitting and exceeding quota in software/SaaS sales.
• Experience managing enterprise accounts and renewing contracts.
• Strong communication skills across all levels of an organization.
• Comfort with fast-paced, dynamic environments and multiple priorities.
• Demonstrated ability to drive growth through upsell/c-cross-sell and renewals.
• Proven ability to articulate value and close meaningful growth opportunities.

Responsibilities

• Act as primary contact for designated accounts, building relationships across all levels.
• Understand customer objectives and align Sitecore solutions accordingly.
• Identify upsell, cross-sell and renewal opportunities to grow revenue.
• Collaborate with internal teams and Sitecore partners to deliver support.
• Develop strategic account plans to maximize retention and lifetime value.
• Stay informed on industry trends and customer feedback to inform product enhancements.

Skills

Quota attainment

Software sales

Enterprise account mgmt

Communication

Retention focus

Prioritization

Job description

About Us:

At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.

Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values guide how we lead, innovate, and connect. They are the behaviours that bring our mission and vision to life, every day, in every interaction.

As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.

Learn more at Sitecore.com.

About the Role:

As an Enterprise Account Manager based in Sydney, your primary focus is managing and growing relationships with our existing customers. In this role, you will take ownership of existing customer relationships, identify growth opportunities, and drive strategic expansion, all with the goal of maximizing customer retention and hitting and exceeding your quota of incremental revenue.

This position requires free-thinking and self-motivated top performers. Sitecore is in the unique position of being well established and best-of-breed in our industry while still being dynamic enough for you to have a major impact on the rapid and explosive growth of our company. We have invested heavily in reimagining our software with AI at the core and this continues to drive the migration of our existing customer base to a modernised suite of solutions around content marketing and customer data. This position calls for a driven individual who thrives on detailed discovery, understanding the complex business challenges of your customers, and clearly communicating the value of a Sitecore solution to various client audiences.

What You Will Do:

• Act as primary contact for designated accounts, fostering strong relationships across all levels
• Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly
• Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth
• Collaborate cross-functionally with internal teams and leverage Sitecore’s partner network for exceptional client support
• Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value
• Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements

What You Need to Succeed:

• Proven history of hitting and exceeding quota
• Demonstrable experience in software sales (full-cycle) or SaaS environment
• Account management/sales experience in an enterprise environment
• Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization
• Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
• Excellence in sales craft – able to articulate and evidence your thorough and proven approach to closing meaningful growth opportunties

Additional Skills That Could Set You Apart:

• Experience selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred
• Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills
• Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-aware

Why You Should Click ‘Apply’:

• Sales and Customer Success are the key to our success! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel it’s never been a better time to join Sitecore as we continue to invest in AI-centred customer solutions. Growth for us means growth for you and your career.
• Attractive Incentive Plan! FY27 targets are released and quotas are very achievable. We offer a 50/50 split with competitive OTE, generous accelerators and uncapped commissions.
• Great team and company culture! The ANZ team is experienced and driven, professional and collaborative. You can find out more about our company culture in the Sales and Customer Success team and our commitment to creating a diverse and inclusive workplace, on our YouTube Channel.
• Flexible hybrid work environment. We presently offer our employees the opportunity to work up to 2 days from home. Your 3 days in the office are also your choice of days.

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.