Account Manager - Client Services

Cheil Australia; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working model

Career development opportunities

Job summary

Cheil Australia is seeking a Business Manager to own end-to-end TTL campaigns across multiple workstreams. You will coordinate clients, creative, strategy and production teams to ensure on-time, on-budget delivery and high-quality outputs.

You’ll lead weekly WIP meetings, manage briefs, timelines and QA, and support senior leadership in aligning client priorities with delivery plans. Hybrid role based at Sydney Olympic Park with opportunities for regional collaboration.

Qualifications

• 3–5+ years’ experience in account, project, or production roles.
• Experience delivering integrated TTL campaigns.
• Strong understanding of creative and production workflows.
• Experience with global/large brands is advantageous.
• Strong financial acumen (budgeting, forecasting, job tracking).
• Proficiency with tools such as Asana, Monday.com, Workfront, Jira, Workbook.
• Strong communication skills.
• Highly organized with strong attention to detail.
• Tertiary qualification preferred.

Responsibilities

• Act as the day-to-day contact for clients across assigned projects.
• Build strong, trusted relationships with client stakeholders and internal teams.
• Ensure clear, consistent communication across all stages of project delivery.
• Proactively manage expectations, flag risks early, and support issue resolution.
• Support Account Directors in managing client priorities and delivery alignment.
• Translate client briefs into clear scopes, timelines and delivery plans.
• Manage end-to-end delivery of TTL campaigns across multiple workstreams.
• Coordinate internal teams to ensure smooth execution.
• Lead weekly WIP meetings, track progress and actions.
• Oversee production processes from briefing through to delivery and QA.
• Review outputs for alignment with briefs, brand standards and technical requirements.
• Work with cross-functional teams to ensure alignment and efficient delivery.
• Support post-campaign reporting by consolidating data and learnings.
• Contribute to QBRs with performance insights and recommendations.

Skills

Account management

Project management

Production

Budgeting

Forecasting

Attention to detail

Education

Bachelor’s degree or equivalent

Tools

Asana

Monday.com

Workfront

Jira

Workbook

Job description

Introduction: The Business Manager is a mid-level delivery owner responsible for managing the end-to-end execution of complex TTL campaigns across multiple integrated workstreams.

You operate as the central point of coordination between clients, creative, strategy, and production teams, ensuring all components of a campaign are aligned, delivered on time, on budget, and to a consistently high standard.

Key Responsibilities

• Act as the day-to-day contact for clients across assigned projects.
• Build strong, trusted relationships with client stakeholders and internal teams.
• Ensure clear, consistent communication across all stages of project delivery.
• Proactively manage expectations, flag risks early, and support resolution of issues.
• Support Account Directors in managing client priorities and delivery alignment.
• Translate client briefs into clear scopes, timelines, and delivery plans.
• Manage end-to-end delivery of TTL campaigns across multiple workstreams.
• Coordinate internal teams (creative, strategy, production, digital) to ensure smooth execution.
• Lead weekly WIP meetings, tracking progress, dependencies, risks, and actions.
• Oversee production processes from briefing through to delivery and QA.
• Review creative and production outputs to ensure alignment with briefs, brand standards, and technical requirements.
• Work closely with cross-functional teams to ensure alignment and efficient delivery.
• Support post-campaign reporting by consolidating data, outputs, and learnings.
• Contribute to Quarterly Business Reviews (QBRs) with performance insights and recommendations.

Experience & Skills

• 3-5+ years’ experience in account, project, or production roles
• Experience delivering integrated TTL campaigns
• Strong understanding of creative and production workflows
• Experience with global/large brands advantageous
• Strong financial acumen (budgeting, forecasting, job tracking)
• Proficiency in tools (Asana, Monday.com, Workfront, Jira, Workbook etc.)
• Strong communication skills
• Highly organised with strong attention to detail
• Tertiary qualification preferred

Why Join Us?

• Work with one of the world’s most innovative brands — Samsung.
• Collaborate with global experts across technology, commerce, data, and creativity.
• Be part of a growing team driving Cheil’s transformation.
• Hybrid working model with Sydney Olympic Park HQ.
• Opportunities for professional development and regional collaboration across the Cheil network.