Account Manager - Banz Australia Dandenong South

Bunzl; Melbourne; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Wellness programs

Job summary

Bunzl in Victoria is seeking a customer-focused role to manage and support an existing aged care portfolio across the South Eastern Suburbs and regional Victoria. You will drive customer satisfaction, sales targets, and training programmes in continence and medical consumables.

Ideal candidates have healthcare experience, nursing qualifications preferred, with strong communication, account management, and CRM skills.

Qualifications

• Healthcare sector experience preferred due to educational components of the role.
• Experience with continence care or medical consumables would be advantageous.
• Ability to train nursing staff and management in programmes.

Responsibilities

• Provide comprehensive customer support across continence and medical consumables.
• Build and maintain relationships with key personnel at all levels.
• Enhance retention by ensuring products and services meet expectations.
• Promote a broad range of products including medical consumables and wound care.
• Ensure customers value the full service offering, not just pricing.

Skills

Excellent communication

Account management

Sales experience

Independent self-starter

Confident presenter

Education

Nursing qualifications

Tools

CRM

Microsoft Excel

Microsoft Word

PowerPoint

Job description

YOUR ROLE

In this role, you will be at the forefront of managing and supporting an existing customer portfolio in the Aged Care industry across your territory in Victoria. You'll be pivotal in facilitating customer support and training programmes across continence and medical consumables across South Eastern Suburbs of Melbourne and Regional.

By supporting sites, finding solutions and ensuring the continuous satisfaction of existing customers, you will play a pivotal role in bolstering our market share consistently achieving sales KPIs and targets.

Key responsibilities:

• Provide comprehensive customer support through various health and continence care programmes.
• Build and maintain strong relationships, capable of dealing effectively with key personnel at all levels within the organisation.
• Enhance customer retention by ensuring our products and services continue to meet or exceed the expectations of our customers.
• Add value for our customers to improve their consumer outcomes.
• Enhance our market presence within customer businesses by promoting a broad range of products including medical consumables, wound care and continence
• Ensure our customers value all aspects of our service, not just our products and pricing.

ABOUT YOU

You will have previous experience within the Healthcare sector, preferably with Nursing Qualifications and/or aged care experience due to the technical and educational components of the role within Aged Care and Healthcare. Experience related to continence care, medical consumables or similar fields would be advantageous.

• Excellent communication skills and having ability to speak confidently and deliver educational programmes to nursing staff and management will also be highly valued.
• Ideally you will have a proven track record of account management and sales experience for this position, combined with an ability to create trust, build rapport, develop solutions, cross-sell, administer and grow an existing client base and develop a profitable business. Preferably, you will have worked within a business-to-business role and be willing to share your successes with us.
• Additionally, you will be an independent self-starter who appreciates working in a team environment; you'll possess excellent organisational and time management skills and be a confident communicator and effective with presentations. Well-developed computer and administrative skills are also required, particularly with CRM, Excel, Word and PowerPoint applications.

BUNZL BENEFITS

Bunzl Australasia offers a diverse range of consumable products across various industries, and we are committed to helping our people reach their full potential through continuous training, development, and a supportive work environment.

Some of the fantastic benefits you can expect include:

• A competitive salary that reflects your experience and value
• A welcoming, supportive atmosphere with ample career growth opportunities
• Wellness and community programs, including our Community Support Program (CSP)
• Exclusive corporate discounts, including Health Insurance plans and Holiday bookings
• Comprehensive sales coaching and development program

WE BELIEVE

With an entrepreneurial spirit providing endless opportunities, we believe that together we can achieve anything. We believe that through diversity we build strength and stability and that the safety and security of our employees is not negotiable. Through innovation, we find solutions, with an entrepreneurial spirit providing endless opportunities, and we believe that together we can achieve anything. Investing in our local communities is the right thing to do, and here in APAC that investment is creating a sustainable environment for us and those who follow.

WE WELCOME ALL

At Bunzl we believe that through diversity we build strength and support the principle of equality and diversity in employment. We oppose all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassign... (include full sentence: ...disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company’s best interests and those of all who work in it, to ensure that the human resources, talents, and skills available throughout the community are considered when employment opportunities arise. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.)