Account Manager

Buffet; Sydney; Hybrid; AUD 65,000 - 110,000; Full time

Benefits offered by this job

Dog-friendly studio

$100 quarterly book reimbursement

Job summary

Buffet, a Sydney-based creative agency, seeks an Account Manager to manage a portfolio of social media retainer clients and support production projects. You will work closely with our Senior Account Manager, ensuring deliverables meet deadlines and quality standards while nurturing client relationships.

You will coordinate timelines, briefs, and communications, oversee end-to-end project delivery, and liaise between clients and our creative team.

Qualifications

• Proven account management and production experience.
• Strong project management with budgets and timelines.
• Excellent client communication and relationship-building.

Responsibilities

• Serve as day-to-day contact for a portfolio of social media retainer clients.
• Support Senior Account Manager with large campaigns and timelines.
• Oversee smaller projects end-to-end from brief to sign-off.
• Maintain strong client relationships and identify growth opportunities.
• Assist with onboarding/offboarding and reporting of progress.
• Provide on-set and post production support as needed.
• Assist with quoting and resourcing for projects.

Skills

Account management

Client relations

Project management

Production experience

Budgeting & timelines

Communication

Collaboration

Education

Bachelor’s degree or equivalent

Tools

Asana

Xero

Job description

Buffet's Account Manager focuses on delivering spectacular results to our clients, fostering client and contractor relationships, and ensuring our creative and production projects run smoothly. This role is ideal for someone with proven account management and production experience who thrives in a nimble environment and is highly organised.

About Buffet

Buffet is a creative agency and team of nine based in Sydney, delivering market-leading campaigns, content strategy and creative to the food, drink and lifestyle spaces. We're proud of our collaborative, passionate, flexible culture and strive to prioritise each employee's professional development within our small team. We're looking for a confident, unflappable, solutions and relationships-orientated Account Manager to work alongside our Senior Account Manager to form the link between our clients and creative team. A true love, knowledge and respect for the hospitality space is essential.

Key Roles and Responsibilities

• Work closely with our Senior Account Manager as the day-to-day point of contact for a portfolio of social media retainer clients, ensuring all deliverables are met on time and to a high standard.
• Assist the Senior Account Manager in the management of larger campaigns, supporting with timelines, briefing, and client communication.
• Oversee smaller projects end-to-end ensuring smooth delivery from brief through to sign-off.
• Build and maintain strong client relationships across your accounts, proactively identifying any issues, potential growth opportunities and communicating updates clearly and promptly.
• Support the onboarding and offboarding of retainer clients, including tracking deliverables and reporting on account progress.
• Serve as on-set and post support for production shoots where required, bringing a confident understanding of shoot production processes and the ability to liaise effectively between clients and crew.
• Assist with quoting, resourcing, and timelining for sold-in projects in collaboration with our Producer and Senior Account Manager.
• Oversee job set-ups and maintenance in our project management software, Asana, ensuring they are consistently up-to-date.

Desired Qualities

• Enthusiasm, flexibility, and drive for working in a busy small-business environment where team members contribute across multiple areas.
• Highly organised with the ability to manage multiple accounts and deadlines simultaneously without dropping the ball.
• A solutions-first mindset with a calm, positive and proactive approach to problem-solving.
• A keen interest in and knowledge of Australia's food and drink scene is favourable, but an excellent attitude and laser-like focus on results is a must.

Desired Experience

• Watertight client-relation and communication skills.
• 3 years of previous experience in a small-to-mid-sized agency environment, managing multiple accounts or campaigns simultaneously.
• Solid project management experience, including budgets, timelines, and coordinating internal staff and external contractors. Familiarity with Asana or equivalent project management software is a must-have.
• Hands-on production experience, including time on set, with a confident understanding of photography and video production processes.
• Experience in the content creation space, including social media marketing and content production
• Experience with Xero accounting software for quoting and invoicing is essential.
• A keen creative eye for detail across image, copy and storytelling.
• An open-minded, curious attitude towards working with AI models such as Claude, to improve workflow and efficiency is a must.
• $100 quarterly book reimbursement allowance.
• Light-filled, dog-friendly creative studio in the heart of Surry Hills stocked with drinks and snacks.
• Close-knit team of food-obsessives.
• Hybrid working arrangement with 2 days in office.