Account Manager

ELMO Software; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work setup - 3:2 split

Paid parental leave - 12 weeks primary, 6 weeks secondary

Birthday leave and YOU day

In-house learning and development initiatives

Mental health/EAP programs

Flare Benefits (discounts, novated leasing)

Job summary

A leading HR technology provider is looking for an Account Manager in Melbourne to drive revenue and manage client relationships. The ideal candidate will have significant B2B business development experience and a background in technology or SaaS. This role offers a hybrid work setup and numerous employee benefits.

Qualifications

• Minimum 3 years’ experience in B2B business development.
• Minimum 2 years’ experience in technology or SaaS business development.
• Previous experience with HR & Payroll technology preferred.

Responsibilities

• Generate targeted revenue within a portfolio.
• Assess and validate client needs continually.
• Maintain a strong pipeline in ELMO CRM (Salesforce).
• Ensure customer satisfaction for contract retention.

Skills

B2B business development

Negotiation skills

Client communication

Project management

Presentation skills

Attention to detail

Tools

Salesforce

Job description

Overview

ELMO Software is hiring an Account Manager to represent the full range of ELMO solutions to assigned clients. Reporting to the Regional Account Director, the Account Manager is responsible for driving revenue and delivering value to customers through effective management of client relationships and internal resources.

Who we are

Founded in 2002, ELMO Software has established itself as a leading provider of innovative HR technology solutions, proudly serving over 2,000 mid-sized organizations and more than one million end users across Australia, New Zealand and the UK. Our ISO-certified solutions cover the entire employee lifecycle, empowering HR professionals to effectively manage their workforce and contribute to strategic decision-making. We unleash the impact of HR with a flexible, scalable HRIS that integrates into existing processes using automation and data analytics.

Life & culture

Join an extraordinary team dedicated to making a significant impact in an authentic, collaborative, and vibrant work environment where creativity thrives. You will be supported through challenges, inspired to push your boundaries, and celebrated for your contributions.

Benefits

• Hybrid work setup - 3:2 split
• Paid parental leave - 12 weeks primary, 6 weeks secondary
• Birthday leave, YOU day each year, and connect-people leave (up to 2 weeks work-from-anywhere)
• In-house learning and development initiatives
• ELMO social and diversity clubs
• Mental health/EAP programs
• Flare Benefits (discounts, novated leasing, salary sacrifice)

Values

• Reimagine What0s Possible
• Obsess over Customers
• Help Others Thrive
• Be Fearlessly Optimistic

Responsibilities

• Revenue Generation: Generate targeted revenue within a portfolio.
• Client Management: Proactively assess, clarify, and validate client needs on an ongoing basis. Manage internal resources to maximize the scope of client solutions.
• Salesforce Management: Maintain a strong pipeline and ensure information is updated in the ELMO CRM (Salesforce).
• Client Retention: Maintain high customer satisfaction ratings that confirm 100% retention of contract value.

Skills and Experience

• Minimum 3 years’ experience in B2B business development
• Minimum 2 years’ experience in business development within technology or SaaS
• Previous experience with HR & Payroll technology is preferred
• Ability to travel to clients as frequently as necessary; in-person and virtual meetings are essential
• Excellent listening, negotiation and presentation skills
• Excellent communication skills (written and verbal)
• Proven ability to manage multiple projects with attention to detail

Apply

Apply now and be part of the team shaping the future of work at ELMO!

ELMO Software Pty Ltd is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team. We are committed to advancing reconciliation at ELMO through our Reflect Reconciliation Action Plan (RAP).

ELMO is committed to responsible, secure, and safe AI and aims to achieve ISO 42001:2023 certification while adhering to ISO 27001:2022 security policies to protect data privacy and security.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales, Information Technology, and Human Resources
• Industries: Human Resources Services