Account Manager

Certus Recruitment Group; City of Melbourne; Hybrid; AUD 100,000 - 110,000; Full time

Benefits offered by this job

Health plans

Optical support

Life assurance

Income protection

Additional annual leave

Volunteer leave

Birthday leave

Employee Assistance Program

Flexible working

Family-friendly benefits

Learning & development

Global discounts

EV novated leasing

Job summary

Certus Recruitment Group is seeking a Customer Relationship Manager to join its Regulatory Compliance sales team in Australia. This hybrid role covers Sydney, Melbourne, or Brisbane and focuses on retention, renewals, and upsell opportunities.

This is a high-energy, results-driven environment where performance is recognised, wins are celebrated, and success is visible. You will own an established portfolio, collaborate with Product Specialists and internal stakeholders to deliver tailored

Qualifications

• 3–5 years in Relationship Management or Customer Success with a sales component.
• Experience in solution or subscription sales.
• Strong ability to balance account management with revenue growth.
• Excellent communication and listening skills.
• Comfortable managing multiple accounts and priorities.
• Strong understanding of the risk and compliance landscape.

Responsibilities

• Manage and grow a portfolio of 90+ Regulatory Compliance customers.
• Drive customer retention, renewals, and satisfaction.
• Identify and convert upsell opportunities within existing accounts.
• Deliver regular client engagement and solution demonstrations.
• Partner with Product, Content, and Marketing teams to uncover growth opportunities.
• Build and maintain a strong pipeline to meet renewal and upsell targets.
• Develop relationships with internal and external stakeholders.
• Maintain accurate CRM data and sales forecasts.

Skills

Relationship management

SaaS sales

Account growth

Customer success

Communication skills

Job description

Customer Relationship Manager

$100–110k + Super + Commission

Sydney, Melbourne, Brisbane (Hybrid)

A leading organisation is looking to hire a Customer Relationship Manager to join its Regulatory Compliance sales team. This is a high-energy, results-driven environment where performance is recognised, wins are celebrated, and success is visible.

This role suits individuals who are proactive, commercially minded, and motivated by building long-term customer value while driving revenue growth.

The Role

Joining a high-performing Regulatory Compliance team, the Customer Relationship Manager will take ownership of an established portfolio, focusing on retention, renewals, and account growth.

This is a relationship-led position with a strong commercial edge. The successful candidate will work closely with Product Specialists and internal stakeholders to understand client needs, identify gaps, and deliver tailored solutions.

While not a pure new business role, there is a clear expectation to identify and convert upsell opportunities across the customer base.
The role can be based in Sydney, Melbourne, or Brisbane, with hybrid working (typically one day per week in the office).

Key Responsibilities

• Manage and grow a portfolio of 90+ Regulatory Compliance customers
• Drive customer retention, renewals, and satisfaction
• Identify and convert upsell opportunities within existing accounts
• Deliver regular client engagement and solution demonstrations
• Partner with Product, Content, and Marketing teams to uncover growth opportunities
• Build and maintain a strong pipeline to meet renewal and upsell targets
• Develop relationships with internal and external stakeholders
• Maintain accurate CRM data and sales forecasts

Requirements

• Experience within Risk & Compliance, SaaS, Legal, or Professional Services
• 3–5 years in Relationship Management or Customer Success with a sales component
• Proven background in solution or subscription sales
• Strong ability to balance account management with revenue growth
• Excellent communication and listening skills
• Comfortable managing multiple accounts and priorities
• Strong understanding of the risk and compliance landscape
• Target-driven, collaborative, and solutions-focused

What’s on Offer

• Competitive base salary + uncapped commission
• Discounted health plans and optical support
• Life assurance and income protection
• Option to purchase additional annual leave
• Volunteer leave and wellbeing initiatives
• Birthday leave
• Employee Assistance Programme
• Flexible working arrangements
• Family-friendly benefits
• Ongoing learning and development
• Global discounts and wellbeing programmes
• Electric vehicle novated leasing