Account Manager

Hilton Foods; City of Melbourne; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Discounts & perks

On-site facilities

Flexible conditions

Career development

Share options

Job summary

Hilton Foods is seeking an Account Manager to coordinate customer requirements, pricing, promotions and launches across Commercial, Quality, Planning, Product Development and Operations teams. You will be the key contact for day-to-day customer needs, ensuring alignment, timely actions and accurate information across portals.

You will build relationships, manage multiple priorities and contribute to customer growth plans within a fast-paced food manufacturing and retail environment.

Qualifications

• 1–2 years' experience in account support, sales administration, commercial coordination or a similar customer-facing environment.
• Strong attention to detail and excellent organisational skills.
• Strong written and verbal communication skills.
• The ability to manage multiple priorities and confidently follow up with stakeholders.
• High computer literacy, particularly Microsoft Excel and PowerPoint.

Responsibilities

• Building strong relationships with customers and internal stakeholders, responding to queries and coordinating the right communication across the business.
• Supporting new product launches, range changes, transitions and delists from initial setup through to post-launch follow-up.
• Coordinating product information, pricing, promotional activity and launch documentation across customer portals and internal systems.
• Working closely with Commercial, Product Development, Quality, Master Data, Planning, Operations and Supply Chain teams to deliver customer requirements.
• Working with the PD Team to maintain accurate commercial information, in the team project tracker and reporting to provide clear visibility of milestones, risks and progress, internally and with the customer.

Skills

Account management

Sales administration

Commercial coordination

Customer-facing

Category support

Tools

SAP

Excel

PowerPoint

Teams

Google Apps

Job description

Make an impact. Build relationships. Help shape what's next.

About Hilton Foods
We are Hilton Foods Asia Pacific, a global leader and specialist in sustainable food packaging and a primary supplier of packaged proteins and value-added meat products to Woolworths Group Limited.

Our people are at the heart of everything we do. We believe in partners helping partners, working collaboratively towards shared goals and creating great outcomes for our customers and consumers.

About the role

As an Account Manager, you'll be part of a team, working at a fast-paced and collaborative environment, helping to communicate our customer's requirements with the teams that bring them to life.

From new product launches and range changes through to communication of pricing, promotions and customer requests, you'll coordinate activity across Commercial, Quality, Planning, Product Development, Operations, Finance and Master Data to keep projects moving and commitments on track.

You'll be a key point of contact for day-to-day customer requirements, specifically Pricing and Communications, also ensuring actions are clearly understood, stakeholders are aligned and deadlines are met. You'll also maintain and co-ordinate accurate commercial information, across the PD & Commercials teams project tracker, giving the wider team and customer visibility of progress, priorities and potential risks.

This is a fantastic opportunity for someone who enjoys building relationships, solving problems, managing multiple priorities and making a genuine difference. You'll gain broad exposure across the food manufacturing and retail environment while contributing to customer growth plans and commercial objectives.

What You'll Be Doing

• Building strong relationships with customers and internal stakeholders, responding to queries and coordinating the right communication across the business.
• Supporting new product launches, range changes, transitions and delists from initial setup through to post-launch follow-up.
• Coordinating product information, pricing, promotional activity and launch documentation across customer portals and internal systems.
• Working closely with Commercial, Product Development, Quality, Master Data, Planning, Operations and Supply Chain teams to deliver customer requirements.
• Working with the PD Team to maintain accurate commercial information, in the team project tracker and reporting to provide clear visibility of milestones, risks and progress, internally and with the customer.
• Identifying potential issues early and escalating risks or delays to ensure customer expectations are managed.
• Supporting the Account Management team with ad hoc queries and projects from the customer and last minute requests

About You

We're looking for someone who is organised, proactive and commercially curious, with the confidence to build relationships and the drive to keep things moving.

You'll ideally bring:

• 1-2 years' experience in account support, sales administration, commercial coordination, category support or a similar customer-facing environment.
• Strong attention to detail and excellent organisational skills.
• Strong written and verbal communication skills.
• The ability to manage multiple priorities and confidently follow up with stakeholders.
• High computer literacy, particularly Microsoft Excel and PowerPoint.
• Experience with Partner Hub, Quantium, Teams, Google and SAP is desirable.
• An understanding of Woolworths Systems, product launches, range changes, pricing, promotions or demand planning will be advantageous.
• A positive, collaborative and proactive approach to getting things done.

Why Hilton Foods?

At Hilton Foods, you won't just be joining a team - you'll be joining a business where your ideas, relationships and contribution can make a real difference.

Our fast-paced environment brings together passionate people who are driven to challenge themselves, collaborate with industry leaders and deliver exceptional results for our customers and consumers.

We're committed to helping our people grow, providing opportunities to learn from industry leaders, develop new skills and build a rewarding career.

• Exclusive Discounts - Supermarket partnership perks, private health discounts & staff store savings on meat.
• Top-Tier Facilities - Work in a highly automated, world-class site with a subsidised canteen & free parking.
• Work-Life Balance - Flexible conditions, paid parental leave & phone/laptop provided.
• Career Growth & Training - Learn from industry leaders with accredited training and on-site coaching.
• Extra Perks - Share options, discounted health insurance, referral bonuses & more!