Account Manager

ELMO; Australia; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Paid Parental leave

Birthday leave

YOU day

Inhouse Learning and Development

ELMO Social and Diversity clubs

Mental Health/EAP programs

Flare Benefits

Job summary

ELMO Software Pty Ltd in Australia is seeking an Account Manager to grow and manage a NSW portfolio within the ELMO suite. You will renew, upsell, and expand opportunities, building multi-threaded relationships with key stakeholders and collaborating with Sales, CX, Product and Marketing to progress opportunities.

Applicants should have 3+ years in B2B growth, 2+ years in tech/SaaS, and strong negotiation and communication skills, with HRIS/HR/payroll experience preferred.

Qualifications

• Minimum 3 years' experience in B2B business development, account management, or customer growth roles.
• Minimum 2 years' experience in the technology industry, ideally within SaaS or HRIS/HR/payroll-related solutions.
• Demonstrated experience growing revenue within existing customer accounts through renewals, upsell, and cross-sell activity.
• Proven ability to build strategic relationships and manage complex stakeholder groups.
• A collaborative team player who has worked cross-functionally with Sales, Marketing, Solutions previously.
• Strong commercial, negotiation, and presentation skills are required for this position.
• Ability to confidently articulate the value of product innovation, including AI-enabled solutions.
• Excellent written and verbal communication skills.
• Previous experience with HR, payroll, or workforce technology preferred.

Responsibilities

• Grow, retain, and strategically develop an assigned portfolio of clients across the ELMO suite in NSW.
• Deliver growth across your portfolio through renewals, upsells, cross-sells, and strategic expansion.
• Build and execute key account plans to identify whitespace, risk areas, and growth pathways.
• Act as a key commercial contact, managing day-to-day relationships with key decision-makers and executives.
• Lead regular account reviews and business reviews to strengthen client value.
• Protect recurring revenue by monitoring account health and driving adoption of solutions.
• Position ELMO's AI initiatives as a strategic enabler and identify use cases for AI features.

Skills

B2B growth

SaaS experience

Negotiation

Presentation skills

Cross-functional collaboration

Tools

Salesforce

Job description

Founded in 2002, ELMO Software is the trusted provider of HR technology solutions to 2,000+ mid-sized organisations and more than one million end users across Australia and New Zealand.With a comprehensive suite of ISO-certified solutions that span the full employee lifecycle, ELMO Software is designed to scale as organisations grow. Flexible and configurable, ELMO’s one-stop HRIS fits to your specific needs and workflows.Through powerful technology, automation, data and analytics, ELMO Software empowers HR professionals to play an integral role in company decision making.

Life & Culture...

At ELMO you will be joining an epic team with the opportunity to make a big impact. We foster an authentic, collaborative, fun working environment and being an ELMOnian means you're part of an amazing team that will push you to grow, support you with challenges and allow you to shine. Some of our benefits include:

• Paid Parental leave - 12 weeks primary, 6 weeks secondary
• Birthday leave, YOU day each year, as well as connecting people leave (up to 2weeks working from anywhere)
• Inhouse Learning and Development initiatives
• ELMO Social and Diversity clubs
• Mental Health/EAP programs
• Flare Benefits (great discounts, novated leasing, salary sacrifice)

Our values:

• Reimagine What's Possible- We believe innovation is human at its core. By staying open, fearless, and adaptive, we continuously push boundaries - while keeping people at the heart of everything we do.
• Obsess over Customers– Everything we do is designed to positively impact our customers.
• Help Others Thrive- Be they colleagues, communities or customers, we champion ways to help others thrive.
• Be Fearlessly Optimistic- We bring unwavering positivity to any challenge, as we know it will drive meaningful change.

Job Description

Reporting to the Regional Account Director, the Account Manager is responsible for growth and expansion opportunities. You will be growing, retaining, and strategically developing an assigned portfolio of clients across the ELMO suite in NSW.

Revenue Growth & Account Expansion: Deliver growth across your assigned portfolio through renewals, upsells, cross-sells, and strategic expansion. Build and execute key account plans to identify whitespace, risk areas, and growth pathways.

Client Relationship Management: Act as a key commercial contact, managing day-to-day relationships and building multi-threaded connections with key decision-makers and executive stakeholders. Lead regular account reviews and business reviews.

Retention & Customer Value: Protect recurring revenue by monitoring account health, intervening on adoption or commercial risks, and driving broader solution penetration.

AI Initiatives & Innovation Adoption: Position ELMO's AI initiatives as a strategic enabler. Identify use cases where AI-enabled features improve efficiency, employee experience, or compliance.

Salesforce Management & Collaboration: Maintain complete, accurate opportunity and pipeline information in Salesforce. Work closely with Pre-Sales, Sales, CX, Product, and Marketing to progress opportunities.

Desired Skills and Experience

Minimum 3 years' experience in B2B business development, account management, or customer growth roles.

Minimum 2 years' experience in the technology industry, ideally within SaaS or HCM/HRIS/Payroll-related solutions.

Demonstrated experience growing revenue within existing customer accounts through renewals, upsell, and cross-sell activity.

Proven ability to build strategic relationships and manage complex stakeholder groups.

A collaborative team player who has worked cross-functionally with Sales, Marketing, Solutions previously

Strong commercial, negotiation, and presentation skills are required for this position.

Ability to confidently articulate the value of product innovation, including AI-enabled solutions.

Excellent written and verbal communication skills.

Previous experience with HR, payroll, or workforce technology preferred.

ELMO Software Pty Ltd is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team - a commitment reflected in our Reconciliation Action Plan.

As the first software company in Australia and New Zealand to achieve ISO 42001:2023 Certification, we're passionate about responsible, secure and safe AI. Key to this role is an awareness of data privacy and security, as you'll be working with sensitive employee data in accordance with our ISO 27001:2022 Certified security policies.

If you require any adjustments or accommodations to participate in our interview process, please let our Talent Acquisition team know at any stage of your application or screening.