Account Lead

Tasmania; Sydney; On-site; AUD 170,000 - 210,000; Full time

Job summary

JLL is seeking an Account Lead to manage a key client account across Australia and New Zealand, delivering exceptional facilities management services and operational excellence across multiple properties.

You will balance client relationship management with hands-on operational execution, leading vendor partnerships, managing site budgets, and implementing continuous improvement to create productive workplace environments.

Qualifications

• 5+ years in facilities management, corporate services, or related leadership roles.
• Proven ability to manage operating budgets and financial performance.
• Strong vendor management and accountability for service levels.

Responsibilities

• Build and maintain strategic client relationships through proactive communication and regular business reviews.
• Manage site budgets, financial processes, cost optimization, capital planning, and monthly forecasting.
• Lead day-to-day facilities operations ensuring safety, cleanliness, and functionality of HVAC, electrical, plumbing, and life-safety systems.
• Oversee vendor and contractor relationships, monitoring performance against SLAs and contracts.
• Manage SDSK ticket lifecycle and coordinate with users and vendors for timely closures.
• Collaborate with workplace experience and security teams on facilities coordination and event support.
• Lead health, safety, and compliance programs including audits, incident management, and regulatory documentation.
• Develop and performance-manage direct reports to deliver excellent customer service and cross-functional collaboration.

Skills

Strategic client relationships

Budget management

Vendor management

Facilities operations

Health & safety compliance

Leadership & people management

Contract management

Job description

Job Description

As Account Lead for JLL's key client account across Australia and New Zealand, you will lead the delivery of exceptional facilities management services that enable our client's business success. You will drive operational excellence across managed properties, lead vendor partnerships, manage site budgets, and create workplace environments that enhance productivity and occupant satisfaction.

This role requires a strategic leader who can balance client relationship management with hands‑on operational execution, demonstrating strong business acumen alongside practical facilities expertise.

You will be the primary operational lead ensuring safe, efficient, well‑maintained environments while implementing continuous improvement initiatives that deliver measurable value to our client.

An Overview of the role:

• Build and maintain strategic client relationships through proactive communication, regular business reviews, and consultative problem‑solving that aligns facilities strategies with business objectives
• Manage site operating budgets, financial processes, cost optimization, capital planning, and provide accurate forecasting with monthly financial reporting and variance analysis
• Lead day‑to‑day facilities operations ensuring sites remain safe, clean, and functional while managing HVAC, electrical, plumbing, and life safety systems through appropriate maintenance oversight
• Oversee vendor and contractor relationships, holding partners accountable for performance standards, SLAs, and contractual obligations while driving continuous improvement
• Manage SDSK ticket lifecycle (acknowledgment, updates, follow‑up, closure) in accordance with KPIs/SLAs and support move processes including coordination with user departments and vendors
• Provide event support by collaborating with workplace experience and security teams on facilities coordination, setup, guest flow, and registration according to policies and procedures
• Lead health, safety, and compliance programs including regular audits, incident management, emergency preparedness, contractor inductions, and maintaining regulatory compliance documentation
• Develop and performance‑manage direct reports, fostering a service‑oriented culture focused on customer satisfaction, professional development, and cross‑functional collaboration
• Drive continuous improvement initiatives through data analytics, technology adoption, process optimization, and best practice implementation to enhance service delivery and sustainability
• Maintain comprehensive administrative oversight including documentation, recordkeeping, office services, occupant onboarding, space management, signage coordination, and facilities communications

About the Employer

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat., You'll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like‑minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

About the Candidate

• 5+ years progressive experience in facilities management, property management, corporate services, or related operational leadership roles
• Demonstrated success managing operating budgets and delivering financial performance
• Proven track record leading vendor relationships and holding service providers accountable
• Strong understanding of facilities operations including maintenance, cleaning, security, and workplace services
• Experience managing health, safety, and compliance requirements in commercial environments
• Knowledge of Australian WHS legislation and workplace regulatory requirements
• Demonstrated leadership capability including managing teams and driving performance
• Strong client relationship management skills with ability to influence and build trust