Accommodation Operations Lead – Guest Services & Safety

Crystal Migration; Sydney; On-site; AUD 72,000 - 88,000; Full time

Job summary

URBAN LIVING FACILITIES PTY LTD in Sydney is seeking an experienced Accommodation Manager to oversee daily operations of its accommodation facilities. You will coordinate operations, supervise staff and ensure high service standards while complying with policies.

This full-time, permanent role located in Sylvania NSW 2224 provides opportunities to improve guest experience, manage bookings, monitor budgets, and uphold workplace safety.

Qualifications

• Tertiary qualification in a related field is a plus.
• Experience in accommodation management or hospitality operations.
• Strong leadership and staff management abilities.
• Experience coordinating teams and maintaining operational standards.
• Knowledge of booking systems and customer service procedures.
• Excellent communication, problem-solving and organisational skills.

Responsibilities

• Oversee daily operations of accommodation facilities.
• Manage bookings, reservations and guest reception.
• Recruit, train, schedule and supervise staff.
• Develop procedures to improve services and efficiency.
• Monitor budgets and purchasing activities.
• Ensure health and safety compliance and facility maintenance.
• Handle guest enquiries and resolve issues professionally.

Skills

Accommodation management

Leadership

Staff management

Customer service

Operational planning

Communication

Education

Tertiary qualification in related field

Hospitality operations qualification

Tools

Booking systems

Facility management software

Job description

URBAN LIVING FACILITIES PTY LTD in Sydney is seeking an experienced Accommodation Manager to oversee daily operations of its accommodation facilities. You will coordinate operations, supervise staff and ensure high service standards while complying with policies.

This full-time, permanent role located in Sylvania NSW 2224 provides opportunities to improve guest experience, manage bookings, monitor budgets, and uphold workplace safety.