Access Officer

Western Health; Melbourne; On-site; AUD 50,000 - 62,000; Full time

Benefits offered by this job

Salary Packaging

Superannuation

Job summary

Western Health in Melbourne's western region is seeking access workers to join the Access Team within Integrated Community Health Services at Bacchus Marsh and Melton. The role supports clients by registering them, processing referrals, and assisting with booking initial appointments under various funding programs located across Bacchus Marsh and Melton.

You will work during business hours, Monday to Friday, with multiple hours available and you can indicate your preferred days and hours upon

Qualifications

• Clear and effective communication.
• Enjoy working both autonomously as well as part of a team.
• Ability to adapt and stay on top of information due to the casual nature of the role.

Responsibilities

• Client registration
• Referral processing
• Initial appointment booking

Skills

Clear communication

Teamwork

Casual environment adaptability

Tools

iPM

EMR/Cerner

Job description

• Salary: Admin Grade 1 + Superannuation + Salary Packaging

About the role:

We are seeking access workers to work within our Access Team. The Access team is the first point of contact for many clients within their journey to access services within the Integrated Community Health Services at Bacchus Marsh and Melton.

The Integrated Community Health Service works within multiple locations, across multiple funding programs and services. We deliver adult and paediatric allied health services, counselling and family violence programs, in home aged care and nursing-based services.

The role will support clients by registering clients, processing referrals and supporting the booking of initial appointments (including specific funding-based requirement tasks) within community health programs located at Bacchus Marsh and Melton.

Our hours of operation are business hours Monday to Friday.

Multiple hours are available and we request that you indicate your preferred days and hours you are available for as part of your application.

Key responsibilities:

• Client registration
• Referral processing
• Initial appointment booking

About you:

• Experience with iPM and EMR/Cerner is highly desirable.
• Knowledge of and experience in health care sector is desirable.
• Clear and effective communication.
• Enjoy working both autonomously as well as part of a team.
• Ability to adapt and stay on top of information due to the casual nature of the role.

About Western Health

Western Health is the leading healthcare provider in Melbourne’s West - one of Australia’s fastest-growing and most culturally and socioeconomically diverse regions.

More than 13,000 employees help deliver a comprehensive range of services across our hospitals, community, correctional, and home-based settings. These services include acute tertiary care, emergency and intensive care, medical and surgical specialties, mental health and wellbeing, subacute care, ambulatory care, primary care, home-based services, and residential aged care.

We are committed to driving innovation and sustainability that improves health outcomes for our community. With specialties spanning oncology, renal care, mental health, women’s health and maternity, chronic disease management, geriatrics, and cardiology, Western Health is recognised for its expertise in managing complex and chronic conditions through integrated, patient-centred care.

We foster a collaborative and inclusive culture where you can make a meaningful impact. We support our staff to keep learning and growing through a diverse range of education programs, partnerships with universities in medical research and professional development opportunities.

Whyjoinus?

Compensation and Benefits

• Competitive salaries, flexible work options, and wellbeing programs.
• Scholarships and grants to support ongoing learning.

Learning and Development

• Access personalised pathways through the Western Health Learning Academy.
• Opportunities for postgraduate study, clinical education, and mentorship.

Community Impact and Inclusion

• Make a difference through compassionate care in a diverse, inclusive workforce.
• Contribute to community wellbeing initiatives and healthcare research.

Organisational Culture and Environment

• Work in a collaborative, innovative team focused on continuous improvement and excellence.

If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.

Closingdate:11:59pm on27 October 2026.

Enquiries:For further information about this role, contact Ruth Martin (Manager – Community Adult Health) on (03) 9747 7***.

Western Health is an equal opportunity employer. We welcome applications from people of all genders, Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and people with lived experience that strengthens their ability to do this work.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).

Western Health is committed to the psychosocial safety of all applicants and employees.

Western Health does not accept unsolicited resumes/applications from recruitment agencies.