Academic Administration Coordinator

Strayer University; Flinders; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Flexible working arrangements

Study free in related courses

Internal opportunities to grow

Job summary

Torrens University Australia is seeking an Academic Administration Coordinator to provide customer-focused academic support and course administration across the student lifecycle. You will work with academic leaders, faculty and stakeholders to ensure governance, data integrity and compliant processes that support student success.

Role requires at least three years in higher education, VET or dual-sector environments, with a Bachelor’s degree or equivalent.

Qualifications

• Bachelor’s degree or relevant equivalent experience; project/process/change management qualifies highly.
• Experience in higher education, VET or dual-sector environment.
• Knowledge of TEQSA, ASQA, the Higher Education Standards Framework, Standards for RTOs 2015, ESOS and the National Code 2018.
• Experience in student records, results processing, certification documentation, academic governance or course administration.
• Ability to manage projects and deliver measurable process and service improvements using Lean, Six Sigma or similar.
• Highly organized with strong data management, reporting and problem‑solving; manage competing priorities.
• Collaborative communicator who builds relationships with academic leaders and stakeholders.
• Student-focused, solutions-oriented with quality, compliance and continuous improvement.

Responsibilities

• Coordinate governance committees including Learning and Teaching, Examination, Academic Progression, Curriculum and Course Advisory.
• Maintain accurate course, subject and student data across systems.
• Support course accreditation, review activities and professional association submissions.
• Develop teach-out and transition plans and ensure administrative coordination.
• Ensure timely processing of student results and maintain transcripts and certificates.
• Track project timelines, deliverables and risks with status updates.

Skills

Lean/Six Sigma

Project management

Data management

Communication

Detail oriented

Team collaboration

Education

Bachelor's degree or relevant equivalent

Job description

Who we are?At Torrens University Australia, making a difference is in our DNA. We believe in the transformative power of education to change lives, families, communities – and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative, and courageous – with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration, and innovation, where people love what they do.What’s the job?As the Academic Administration Coordinator, you’ll provide customer-focused academic support and course administration across the student lifecycle. You’ll work with academic leaders, faculty members and University stakeholders to support academic governance, course administration, student results processing, records management and project delivery.You’ll help ensure academic administration processes are accurate, compliant and focused on student success. You’ll coordinate governance requirements, maintain the integrity of course and student data, support course accreditation and review activities, and contribute to process improvements that strengthen academic quality and service delivery.Principal accountabilities include (but are not limited to):Implement faculty-wide academic administration process improvements across the student lifecycle.Coordinate the administration of academic governance committees, including Learning and Teaching, Examination, Academic Progression, Curriculum and Course Advisory committees.Maintain accurate and reliable course, subject and student data across academic administration systems and processes.Support compliance with relevant legislation, regulatory standards, professional requirements, and University policies.Support course accreditation, course review, material change notifications and professional association submissions.Develop and implement teach-out and transition plans, ensuring appropriate administrative coordination.Coordinate course and subject review processes, including data validation, reporting, and stakeholder updates.Ensure student results are processed and distributed accurately and on time, in line with policy and the academic calendar.Maintain the integrity of student records, academic transcripts, parchments, graduation documentation, and certification records.Manage antecedent institution and archived records, respond to student records enquiries, and undertake privacy and data integrity checks.Track project timelines, deliverables and risks, providing clear status updates, and coordinating follow-up actions.Contribute to internal audits, risk management, continuous improvement, and the development of high-performing academic administration practices.Who you areAn experienced academic administration professional with at least three years’ experience in higher education, VET or a dual-sector environment.A bachelor’s degree or relevant equivalent experience, with qualifications in project, process or change management highly regarded.Knowledge of TEQSA, ASQA, the Higher Education Standards Framework, Standards for RTOs 2015, ESOS and the National Code 2018.Experience in student records, results processing, certification documentation, academic governance or course administration.Demonstrated ability to manage projects and deliver measurable process and service improvements, using Lean, Six Sigma or similar approaches.Highly organised and detail-focused, with strong data management, reporting and problem-solving skills and the ability to manage competing priorities.A collaborative and confident communicator who can build productive relationships with academic leaders, professional teams and other stakeholders.A student-focused, solutions-oriented professional who values quality, compliance, accuracy, teamwork and continuous improvement.This is a full-time permanent role based at any of our four campuses.Why join us?Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2,000+ staff today. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find opportunities for professional development and career progression.We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.What we offer:We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from:Study free in a course or degree related to your positionAccess to internal opportunities – be supported to learn, grow and move across the organisationA values-driven and purpose-led working environmentHiring process:We aim to provide you with the information you need at each stage of this process to help you present your best self.If you have any accessibility requirements, please contact us at [e-mail] for confidential support. We are committed to ensuring an equitable, barrier-free application process and have a Reasonable Adjustment Procedure in place to support you throughout the recruitment process.To learn more about what makes Torrens University Australia a great place to work, visit https://www.torrens.edu.au/blog.We’d love to hear from you.Job reference: R31104Applications for this role will close on Friday 9th October.Please note, we may close applications earlier should a suitable candidate be identified. You can expect to hear from our Talent Acquisition team after this date with updates regarding your application.If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at [e-mail] UsAs the country’s newest and fastest-growing university, TorrensUniversity Australia brings a freshapproach to higher education.Working with us is all about working alongside over 2000 professionals passionate about career and purpose. Our staff across our campuses and head office are united by our central ethos to Be Good – by committing to a better way of doing business.We embrace diversity and inclusion of our staff and are committed to the attraction, retention and development of all people and support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation and gender identification.https://www.torrens.edu.au/about/careers-with-us