Aboriginal School Based Trainee - Government Shared Services (Orange)

Department of Customer Service; Orange City Council; On-site; AUD 12,000 - 18,000; Part time

Job summary

The Department of Customer Service in NSW invites Aboriginal and Torres Strait Islander Year 10 students entering Year 11 in 2027 to apply for a two-year School-Based Traineeship. You will work one day a week while continuing your studies at school and earn a wage.

During the traineeship you will complete a Certificate III in Business, gain real finance and administration experience, learn from mentors, and build professional connections.

Responsibilities

• Check and manage team emails and help respond to customer enquiries.
• Help keep customer account information up to date.
• Check records to make sure payments and account balances are accurate.
• Assist with answering questions from customers about their accounts.
• Support the team in following up outstanding payments from customers.
• Maintain accurate records and organise financial information.
• Use computer systems and software to enter and update information.
• Build skills and knowledge in finance, administration and customer service.
• Work as part of a team to help ensure accounts are managed efficiently.

Job description

Expression of Interest

Aboriginal and Torres Strait Islander School-Based Traineeships with the NSW Government

Are you currently in Year 10 and moving into Year 11 in 2027?

Want to earn money, gain real workplace experience and complete a nationally recognised qualification while you're still at school?

This could be your opportunity to get a head start on your future.

Why Apply?

As a School-Based Trainee, you'll spend one day a week working with the NSW Government while continuing your studies at school.

Over two years you'll:

• Earn a wage while you learn
• Complete a Certificate III in Business that may contribute towards your HSC
• Gain real workplace experience
• Build valuable skills for future jobs
• Make professional connections and learn from experienced mentors
• Strengthen your résumé before leaving school

About the Opportunity

As a trainee at Department of Customer Service in the Government Shared Services team, you will learn how businesses keep track of money that is owed to them and support the finance team with day-to-day tasks.

You will:

• Check and manage team emails and help respond to customer enquiries.
• Help keep customer account information up to date.
• Check records to make sure payments and account balances are accurate.
• Assist with answering questions from customers about their accounts.
• Support the team in following up outstanding payments from customers.
• Maintain accurate records and organise financial information.
• Use computer systems and software to enter and update information.
• Build skills and knowledge in finance, administration and customer service.
• Work as part of a team to help ensure accounts are managed efficiently.

What you'll gain

• Real workplace experience in a finance team.
• Skills in administration, customer service and record keeping.
• Confidence using business systems and financial processes.
• Support and mentoring while you learn and develop your career.

No previous work experience is required.

You’ll be supported every step of the way through:

• Aboriginal mentors
• Workplace buddies
• Dedicated program coordinators
• A supportive team committed to your success

Position available in:

• Orange

These traineeships are funded through the Elsa Dixon Aboriginal Employment Grant, which supports Aboriginal and Torres Strait Islander people to access employment and career development opportunities within the NSW Public Sector.

About the Department of Customer Service

The Department of Customer Service (DCS) helps improve life for people across NSW. We deliver services that millions of people use every day through agencies including:

• Service NSW
• Revenue NSW
• Fair Trading

At DCS, you'll be part of a team making a real difference in communities across the state.

Ready to Apply?

Submit your Expression of Interest and tell us:

"What unique experience do YOU as an individual bring to a trainee role at DCS and why should we choose you?" (Limit 300 words)

Applications must include a copy of your résumé.

Closing Date:

Careers at Department of Customer Service

A career at the Department ofCustomer Service (DCS) gives you the opportunity to help improve government services and be part of reformthat benefits people across NSW. We are focused on delivering excellent customer service, digitaltransformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusiveworkplace

The strength of our workforce lies in its diversity and embracingdifference, while the key to our success is leveraging the contributions of employees with differentbackgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

For more information, please visit

Informationon some of the different types of disabilities

Information on adjustmentsavailable for the recruitment process