Aboriginal Homelessness Caseworker

Birribee Housing; Parramatta; Presencial; AUD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary packaging

Professional development and training

Supportive team environment

Flexible working arrangements

Descripción de la vacante

Birribee Housing is seeking an Aboriginal Homelessness Caseworker to join our Parramatta team, delivering culturally sensitive and trauma-informed support to Aboriginal people and families experiencing homelessness or housing instability.

You will assess housing needs, develop individualised plans, help clients access housing options, and connect them with health, welfare and tenancy services while upholding Aboriginal self-determination.

Formación

• Aboriginal or Torres Strait Islander background is essential
• Minimum of 2 years' experience in homelessness services or related field
• Strong understanding of causes and impacts of homelessness in Aboriginal communities
• Knowledge of NSW housing options and welfare systems
• Excellent communication and interpersonal skills
• Empathy and cultural sensitivity
• Ability to work independently and in a team
• Strong organisational and record-keeping skills
• Resilience handling trauma and disadvantage
• Current driver's licence

Responsabilidades

• Conduct comprehensive assessments of clients' housing needs, circumstances, and barriers to stability
• Develop individualised case plans identifying goals and pathways to housing
• Assist clients with housing applications, tenancy agreements, and rental processes
• Link clients to mental health, substance abuse services, healthcare, and financial assistance
• Provide crisis intervention and support during housing emergencies
• Maintain accurate case notes and documentation
• Advocate with government agencies and service providers
• Build trusting, non-judgmental relationships with clients
• Participate in team meetings and collaborative planning
• Contribute to evaluation and service delivery improvement

Descripción del empleo

Birribee Housing is seeking an Aboriginal Homelessness Caseworker to join our dedicated team in Parramatta, NSW. This is a full-time position designed to provide culturally sensitive and trauma-informed support to Aboriginal individuals and families experiencing homelessness or housing instability. As an Aboriginal Homelessness Caseworker, you will play a vital role in helping vulnerable members of our community access housing, support services, and pathways to long-term stability. This position is integral to our mission of supporting Aboriginal people towards secure, stable housing and improved wellbeing.

Key responsibilities

Conduct comprehensive assessments of clients' housing needs, circumstances, and barriers to housing stability

Develop individualised case plans with clients that identify goals, support requirements, and practical pathways to secure housing

Provide practical support in locating and securing appropriate housing options, including liaising with landlords and real estate agents

Assist clients with housing applications, tenancy agreements, and navigating rental market processes

Connect clients with essential services including mental health support, substance abuse services, healthcare, and financial assistance programmes

Provide crisis intervention and support to clients experiencing housing emergencies or acute difficulties

Maintain accurate case notes and documentation in compliance with organisational and funding requirements

Advocate on behalf of clients with government agencies, service providers, and other stakeholders

Build trusting, non-judgmental relationships with clients, demonstrating cultural competency and understanding of Aboriginal experiences

Participate in team meetings, case conferences, and collaborative planning with other service providers

Contribute to the evaluation and continuous improvement of casework practices and service delivery

What we're looking for

Aboriginal or Torres Strait Islander background is essential for this role

Minimum of 2 years' experience working in homelessness services, housing support, community services, or related field

Demonstrated understanding of the causes and impacts of homelessness within Aboriginal communities

Strong knowledge of available support services, housing options, and welfare systems in NSW

Excellent communication and interpersonal skills, with the ability to build rapport with diverse and vulnerable clients

Capacity to work with empathy and cultural sensitivity, avoiding stereotyping and demonstrating respect for Aboriginal culture and perspectives

Ability to work independently and use initiative while contributing effectively to a team environment

Strong organisational and case management skills, with attention to detail and accurate record-keeping

Resilience and ability to manage the emotional demands of working with clients experiencing trauma and disadvantage

Current driver's licence

Relevant qualifications such as Certificate III or IV in Community Services, Diploma of Community Services, or comparable experience (desirable)

Working With Children Check (WWCC) or willingness to obtain one

What we offer

At Birribee Housing, we value our team members and are committed to creating a supportive and inclusive workplace culture. We offer:

Competitive salary packaging

Comprehensive professional development and training opportunities to enhance your skills and career progression

Supportive team environment with experienced staff who are passionate about helping Aboriginal communities

Flexible working arrangements where possible to support work-life balance

Access to employee assistance programs and wellbeing support to help you manage the emotional demands of the role

Opportunities to work within an Aboriginal Led and culturally responsive organisation that genuinely values Aboriginal perspectives and leadership

Superannuation contributions and other standard employment benefits

About us

Birribee Housing is a community-based organisation dedicated to improving housing outcomes and wellbeing for Aboriginal people. We believe that secure, stable housing is a foundation for health, dignity, and community participation. Our mission is to work alongside Aboriginal individuals and families to create sustainable housing solutions and support pathways that honour Aboriginal culture and self-determination. We are committed to employing Aboriginal staff and building an organisational culture that reflects Aboriginal values of respect, connection, and community care. Through our casework, advocacy, and community partnerships, we strive to address the systemic barriers that Aboriginal people face in accessing and maintaining secure housing.