Aboriginal Case Manager – Homes First Program

Junction; Rural City of Wangaratta; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Salary packaging

Five weeks annual leave

Professional development

Clinical supervision

Agency vehicle access

Inclusive team culture

Job summary

Junction Support Services in Wangaratta seeks a Homes First Aboriginal Case Manager to deliver culturally safe, trauma-informed, strengths-based case management for Aboriginal clients. You will develop individualised support plans, assist with housing stability, wellbeing and community connections, and advocate for client choice and self-determination.

This full-time, maximum-term role runs to 30 June 2029 and offers the chance to collaborate with Aboriginal communities and service partners.

Qualifications

• Demonstrated case management skills, including assessment and goal setting.
• Experience delivering culturally safe, trauma-informed and strengths-based support.
• Knowledge of housing and wellbeing support is preferred.

Responsibilities

• Provide culturally safe, trauma-informed, strengths-based case management.
• Develop individualised support plans addressing housing stability, wellbeing and practical needs.
• Advocate for clients and connect them with health, housing and community services.
• Maintain case records, participate in multidisciplinary collaboration and supervision.

Skills

Case management

Advocacy

Cultural safety

Communication

Education

Aboriginality status (Aboriginal and/or Torres Strait Islander)

Qualifications in Community Services/Social Work/Welfare

Experience with Aboriginal communities

Job description

Junction Support Services was established with one goal in mind, to support vulnerable people in our community.

Every day, our people work alongside children, young people, individuals and families, empowering brighter futures and building strong, thriving communities together.

About the Role

As the Homes First Aboriginal Case Manager at Junction Support, you will provide culturally safe, trauma-informed, strengths-based and person-centred case management, ensuring Aboriginal clients have choice, voice and control in the support they receive.

You will work alongside clients to identify their goals, strengths and support needs, develop individualised support plans and provide practical assistance to overcome barriers to housing stability. You will also support clients to strengthen connections with culture, Country and community, and build meaningful pathways towards social and emotional wellbeing.

This role is about much more than housing. It is about building trust, walking alongside people, supporting self determination and creating opportunities for Aboriginal people and families to thrive.

This is a full-time maximum-term contract opportunity until 30 June 2029, based at our Wangaratta location.

What You Can Expect

In the role, you will:

• Support Aboriginal clients to secure, establish and maintain safe, stable and sustainable tenancies through flexible, person-centred case management.
• Embed Housing First, culturally safe, trauma-informed, strengths-based and self-determined practice across all aspects of service delivery.
• Develop and review individualised support plans that address housing, wellbeing, family, parenting and practical living needs.
• Support connection to culture, Country and community, including building strong partnerships with Aboriginal Community Controlled Organisations and local Aboriginal communities.
• Advocate for clients and facilitate connections with health, wellbeing and community services, while proactively identifying and responding to risks that may impact housing stability.
• Maintain accurate case records and reporting, participate in multidisciplinary collaboration, supervision and professional development, and contribute to effective transition and exit planning.

About You

You will bring:

• Identification as Aboriginal and/or Torres Strait Islander.
• Relevant qualifications in Community Services, Social Work, Welfare, Behavioural Science or a related field, and/or relevant experience.
• Experience working with Aboriginal children, young people, families and/or communities.
• Strong understanding of issues affecting Aboriginal communities and experience delivering culturally safe, trauma-informed and strengths-based support.
• Demonstrated case management skills, including assessment, support planning, advocacy and client led goal setting.
• Understanding of homelessness and Housing First principles, with strong communication, collaboration and relationship-building skills.
• Knowledge of family violence information sharing requirements, including FVISS, CISS and MARAM, or willingness to develop this knowledge.

About Us

Junction Support Services is an award-winning regional not-for-profit that has been empowering brighter futures for more than 35 years. We deliver trauma-informed housing, health, disability, education and family services across regional Victoria and NSW, supporting more than 2,500 people each year.

What We Offer

This role offers the opportunity to create meaningful change in your community. Join a team that values connection, growth and making a positive impact in people’s lives.

Why Join Junction?

• Increase your take home pay with a generous salary packaging
• Enjoy 5 weeks annual leave with 17.5% leave loading on 4 of those weeks
• Ongoing professional development
• Clinical supervision and debriefing opportunities
• Access to agency vehicles for work related travel
• Supportive and inclusive team culture
• Make a genuine difference every day

Applications close: 4th October, 2026.

We look forward to receiving your application.

If you have any questions about this opportunity, please contact the People & Culture team on [phone].

Our Commitment to Diversity and Child Safety

Junction Support Services is a child-safe organisation and an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from First Nations peoples, individuals with disability or lived experience of disability, and people of all cultural backgrounds, gender identities and sexual orientations. We value the unique perspectives and contributions that diversity brings to our workplace and the communities we serve.