3PL Transport Program Manager

Amazon Inc.; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

Amazon is seeking a Program Manager for its last mile delivery network in Australia. You will manage third-party Delivery Service Partner carriers, drive expansion into new geographies and service types, and own end-to-end carrier performance from delivery speed to cost per package.

You will work with cross-functional teams to build a data-driven narrative for senior leaders, using dashboards to track metrics and drive results in a fast-paced, customer-focused environment.

Responsibilities

• Own end-to-end carrier performance across delivery speed, cost per package, and capacity reliability.
• Drive expansion of new nodes, postcodes, and service types with business cases, launch execution, and cross-functional coordination.
• Lead capacity planning for high-volume events, developing ramp-up plans and contingency measures.
• Conduct weekly and monthly performance reviews with carriers, perform root-cause analysis, and drive corrective-action plans.

Job description

Amazon's last mile delivery network is growing, and we need a Program Manager to help shape what comes next. In this role, you will manage the third-party and external Delivery Service Partner (eDSP) carriers, driving expansion into new geographies and service types. You will own carrier performance end to end from delivery speed and cost per package to capacity reliability directly affecting how quickly customers receive their orders. This is an individual-contributor role where you will use data to make decisions, write clear narratives for senior leaders, and work with Customer Experience, Supply Chain, Finance, Procurement, Middle Mile, and Fulfillment Center teams to get results.

Key job responsibilities

• Own end-to-end carrier performance across delivery speed, cost per package, and capacity reliability, using Excel and QuickSight dashboards to track metrics and spot improvement opportunities.
• Drive expansion of new nodes, postcodes, and service types by building the business case, managing launch execution, and coordinating with cross-functional partners.
• Lead capacity planning for high-volume events including peak, developing ramp-up plans and contingency measures to keep the network running smoothly.
• Conduct weekly and monthly performance reviews with carriers, performing root-cause analysis and driving corrective-action plans when targets are missed.
• Write data-led program documents (business reviews, PR/FAQs) independently and present recommendations to senior leaders across Planning, Finance, and Operations.

A day in the life

You might start your morning reviewing carrier metrics on a QuickSight dashboard and preparing a status update for leadership. Mid-morning could involve a working session with the Supply Chain or Middle Mile team to align priorities for an upcoming network expansion. After lunch, you may run a performance review with a carrier partner, then shift to drafting a narrative document that frames a key decision for senior leaders. You will also build your data analysis and AI skills while solving problems alongside colleagues across multiple functions.

About the team

Our team sits within Amazon's last mile delivery organization, where we own the performance and growth of the third-party carrier network. We work closely with Customer Experience, Supply Chain, Finance, Procurement, Middle Mile, and Fulfillment Center teams to improve how packages reach customers. We are actively expanding into new geographies and service types, and every team member plays a direct role in shaping that growth. If you want to join a cross-functional group where your work has a visible impact on delivery speed and reliability for customers, this is the place.

Why Amazon

There are a great range of benefits that make Amazon a great place to work, including:

• Subsidized health insurance for employees and their dependents.
• Opportunities for career growth across a global organization.
• A collaborative, inclusive culture that values learning, innovation, and continuous improvement.