Part-Time Sales Assistant - Marion

JD Sports Australia & New Zealand; Oaklands Junction; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Staff discount

Training & development

Employee assistance programme

Parental leave

Job summary

JD Sports Australia & New Zealand is seeking energetic, focused individuals for a Sales Assistant role in our VIC stores. You will deliver exceptional customer service, build product knowledge across leading sports fashion brands, and create memorable shopping experiences.

The role is rostered Tue–Sat with varying shift times, requiring weekend availability. Join a brand renowned for sport fashion, great staff discounts and career development opportunities.

Qualifications

• Experience delivering high-quality customer service in retail or hospitality.
• Able to learn product knowledge of key brands.
• Positive can-do attitude and strong teamwork.
• Willingness to work across weekends and holidays.

Responsibilities

• Act as a brand ambassador with positivity and professionalism
• Gain up-to-date product knowledge to assist customers
• Provide personalised 1:1 customer service
• Assist customers with queries and process sales
• Collaborate with store team to achieve KPIs and targets
• Support team with tasks including VM setup, store cleanliness and presentation
• Escalate customer complaints to management
• Complete mandatory training on product, policy and procedures

Skills

Customer service

Teamwork

Communication skills

Adaptability

Multitasking

Retail experience

Job description

Who Are We

Known best as the'Undisputed King of Trainers',JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel.

Founded in 1981 in Greater Manchester, UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of sport, music, and fashion.

In 2017, JD Sports launched in Australia and New Zealand and has since grown to over 70+ stores. We now operate across NSW, VIC, QLD, WA, SA & TAS, with exciting plans for continued expansion.

Our mission? To offer unparalleled service and style to all our consumers. To bring this to life, we offer access to the biggest brands, the best products and a memorable experience that sets us apart.

Working at JD Sports is a state of mind. It's an attitude and a way of challenging the norm. We don’t conform; we create our own path and are elite within our field.

We’re seeking energetic, focused, and passionate individuals to join our team.

THE ROLE

This role is rostered across Tuesdayto Saturdaywith varying shift times. By applying, you’re confirming your availability to work across these days.

At JD Sports, our customer is at the heart of everything we do. As a Sales Assistant, your mission is to provide exceptional customer service that creates a memorable shopping experience and a lasting positive connection to our brand. A Sales Assistant at JD is energetic, genuine and customer-focused, offering personalised assistance to our customers who have come seeking the best products and biggest brands.

• Act as a brand ambassador, always showing positivity and professionalism
• Gain and maintain up to date product knowledge to best assist our customers
• Provide personalised 1:1 customer service
• Assist customers with all queries and process sales
• Work in collaboration with the wider Management and store team to achieve KPI’s and targets
• Support wider team with ad hoc tasks, including VM set up, store cleanliness and presentation etc.
• Escalate any customer complaints to management
• Consistently complete any mandatory training relevant to product, policy & procedure etc

WHAT WE’R LOOKING FOR

• Customer service experience within retail, hospitality or like industry
• Ability to provide excellent service and go above & beyond
• Passionate about sports fashion or has a knowledge of key brands
• A positive can-do attitude and ability to work as a team
• Thrives in a fast paced, ever-changing environment
• Enthusiastic to overcome challenges and learn new skillsStrong communication skills, someone who thrives through engagement with customers and team work
• Ability to multi-task
• Flexibility to work across various shifts, including weekends and holidays, based on store needs

WHAT’S IN IT FOR YOU?

• Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
• Training and development opportunities to kickstart, evolve and shape your career
• Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre
• Access to our attractive staff discount! This can also be used for friends and family
• Access to our Employee Assistance Program & Mental Health champions
• Up to 12 weeks paid parental leave to support you and your growing family

We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.

JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.

Please note, be applying for this role you consent for us to complete a VEVO Check in order to verify your working rights where required.