24x7 Infra Backup Lead – Recovery & Restore

Infosys; Sydney; Hybride; AUD 110 000 - 120 000; Plein temps

Avantages offerts par ce poste

Income Protection Insurance

Flexible working arrangements

Health Insurance Discount and Well‑be‑

Well-being Program

Résumé du poste

Infosys is seeking an Infrastructure Consultant – Backup to own and lead 24x7 backup and restore operations across Networker, RMAN, and related platforms from Sydney. You will manage backup policy, scheduling, testing, and audits while coordinating with Oracle, SQL, storage, and app teams to meet SLAs.

Strong ITIL experience and communication skills are essential. The role offers hybrid working arrangements with a focus on automation, incident response, and DR readiness.

Qualifications

• Experience with ITIL processes and strong ownership during P1/P2 incidents.
• Excellent analytical and troubleshooting skills with solid ownership.
• Strong verbal and written communication; able to interact with customer and offshore teams.
• Willingness to learn new technologies and adapt to transitions.

Responsabilités

• Lead 24x7 backup and restore operations for Networker, RMAN and related platforms.
• Own backup policy, schedule, retention, job failure analysis, restore testing and audit evidence management.
• Coordinate with Oracle, SQL, storage, server and application teams to ensure recoverability and SLA adherence.
• Manage incident, change, problem and service request activities for backup and recovery services.
• Drive daily backup health reporting, governance of missed backups, capacity utilisation and remediation tracking.
• Support critical restore events, P1/P2 incidents, DR exercises and RCA actions.
• Lead discussions with business teams to understand recovery requirements and implement optimal backup solutions.
• Maintain accurate configuration, assets and knowledge records in ServiceNow/CMDB.
• Prepare shift rosters for L1 team and ensure 24x7 backup monitoring coverage.
• Train L1/L2/L3 colleagues on backup operations and runbooks.
• Write inputs for RFPs and transition plans; drive automation for failure triage and reporting.

Connaissances

ITIL processes

Backup operations

Analytical skills

Strong communication

Adaptability to new tech

Outils

NetApp

Dell EMC Networker

Oracle RMAN

ServiceNow ITSM

Ansible/Jenkins/GitHub

Veritas NetBackup

IBM ISP/TSLM/ISPP

Data Domain

Cloud-native backup

StorageTek

Description du poste

Infosys is seeking an Infrastructure Consultant – Backup to own and lead 24x7 backup and restore operations across Networker, RMAN, and related platforms from Sydney. You will manage backup policy, scheduling, testing, and audits while coordinating with Oracle, SQL, storage, and app teams to meet SLAs.

Strong ITIL experience and communication skills are essential. The role offers hybrid working arrangements with a focus on automation, incident response, and DR readiness.